On-Site Customer Care Specialist — Retail Growth & Perks

Placements24; Benoni; On-site; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Employee discounts

Training programs

Medical aid

Provident fund

Paid leave

Incentives

Job summary

Placements24 in Benoni, Gauteng, is seeking a Customer Care Specialist for an on-site role in a busy retail environment. You will handle inquiries, resolve issues, and ensure a positive shopping experience across touchpoints, from in-store to phone and email.

The ideal candidate communicates with empathy, listens actively, and uses CRM and POS systems to process orders, returns, and exchanges. This role offers stability, growth, and employee discounts.

Qualifications

• Experience in customer service or retail.
• Excellent communication and interpersonal skills.
• Ability to listen actively and empathize with customers.
• Proficient with POS systems and basic computer apps.
• Strong problem-solving and conflict-resolution abilities.
• High school diploma or equivalent.
• On-site work in Benoni, Gauteng.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Resolve complaints effectively and courteously.
• Process orders, returns, and exchanges accurately.
• Provide product information and store policies.
• Maintain customer records in the CRM system.
• Collaborate with staff to address concerns.
• Support a welcoming store environment and service standards.

Skills

Customer service

Communication

Empathy

CRM software

POS systems

Conflict resolution

Time management

Education

High school diploma

Tools

CRM systems

POS systems

MS Office

Job description

Placements24 in Benoni, Gauteng, is seeking a Customer Care Specialist for an on-site role in a busy retail environment. You will handle inquiries, resolve issues, and ensure a positive shopping experience across touchpoints, from in-store to phone and email.

The ideal candidate communicates with empathy, listens actively, and uses CRM and POS systems to process orders, returns, and exchanges. This role offers stability, growth, and employee discounts.