Customer Service Specialist - Benoni Operations Center

Placements24; Benoni; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement benefits

Professional development opportunities

Supportive team environment

Employee assistance program

Paid vacation and holidays

Career advancement potential

Team-building events

Job summary

Placements24 is seeking a Customer Service Specialist in Benoni, Gauteng, to deliver outstanding support via phone, email, and live chat. You will resolve inquiries, update CRM records, and identify process improvements, contributing to customer satisfaction and loyalty.

The ideal candidate has strong communication, problem-solving, and multitasking skills, with experience in a CRM environment and a customer-first mindset. Hybrid work options and a collaborative team culture are offered.

Qualifications

• Experience in customer service or helpdesk.
• Excellent verbal and written communication.
• Active listening and strong interpersonal skills.
• Proficient with CRM software and MS Office.
• Able to multitask, prioritize and manage time effectively.
• Hybrid work availability.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Diagnose and resolve issues, escalating complex problems when needed.
• Provide accurate information about products, services, and policies.
• Maintain detailed CRM records of interactions and transactions.
• Identify opportunities to improve processes for better service.
• Engage with customers to meet and exceed expectations.
• Collaborate with teammates to share knowledge and ensure consistent service.
• Meet KPIs related to customer satisfaction, response times, and resolutions.

Skills

Customer service

Communication skills

Multitasking

CRM software

Education

High school diploma

Tools

CRM systems

MS Office

Job description

About the Role

Our client is seeking a diligent and customer-oriented Customer Service Specialist to join their dynamic team in Benoni, Gauteng . This role is integral to providing outstanding support and ensuring a positive customer experience, upholding the company's high standards. The ideal candidate will possess excellent communication skills, a proactive problem-solving approach, and a genuine passion for assisting customers. As the primary contact for customer inquiries, you will be responsible for delivering efficient, accurate, and satisfactory resolutions. This represents a significant career opportunity within a respected organization that values employee growth and fosters a collaborative work culture. The successful candidate will play a crucial role in maintaining customer loyalty and contributing to the company's overall success. We are looking for an individual who is adaptable, detail-oriented, and thrives in a fast-paced customer service environment. Your ability to understand and address customer needs effectively will be paramount. Contribute your expertise to enhancing our client's customer engagement strategy in the Benoni region.

Key Responsibilities

• Respond promptly and professionally to customer inquiries received via phone, email, and live chat.
• Diagnose and resolve customer issues, escalating complex problems to the relevant internal teams when necessary.
• Provide accurate and comprehensive information about products, services, and company policies.
• Maintain detailed and up-to-date records of customer interactions and transactions in the CRM system.
• Identify opportunities for process improvements to enhance customer satisfaction and service efficiency.
• Proactively engage with customers to ensure their needs are met and expectations are exceeded.
• Collaborate with team members to share knowledge, best practices, and ensure consistent service delivery.
• Meet or exceed key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.

Requirements

• Previous experience in a customer service or helpdesk role is essential.
• Exceptional verbal and written communication skills are required.
• Strong active listening and interpersonal skills, with a demonstrated ability to empathize with customers.
• Proficiency in using customer relationship management (CRM) software and common office applications.
• Ability to multitask effectively, prioritize workloads, and manage time efficiently.
• A consistently positive attitude and a strong commitment to customer success.
• High school diploma or equivalent; further education or relevant certifications are a plus.
• Familiarity with support ticketing systems is advantageous.
• Previous experience working in Benoni or the surrounding areas is beneficial.
• Must be available for a Hybrid work schedule.

Benefits

• Competitive annual salary based on experience and qualifications.
• Comprehensive medical and retirement benefits.
• Opportunities for professional development and skill enhancement.
• A supportive and engaging team environment.
• Employee assistance program for personal well-being.
• Generous paid vacation and public holiday allowance.
• Potential for career advancement within the company.
• Regular team-building events and company social functions.