Customer Care Specialist - Benoni

Placements24; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Paid time off

Job summary

Placements24 is seeking a dedicated Customer Care Specialist to join our client’s Benoni team in Gauteng. You will handle inquiries via phone, email, and other channels, provide product information, process orders and returns, and collaborate with internal teams to ensure a seamless customer experience.

The ideal candidate has a high school diploma, proven customer service experience, excellent communication, strong problem-solving, and proficient CRM skills.

Qualifications

• High school diploma or equivalent; tertiary qualification is an advantage.
• Proven experience in a customer care or customer service role.
• Excellent verbal and written communication skills.
• Proficiency in using computer systems, including CRM software.
• Ability to remain calm and professional under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Provide detailed information about products and services.
• Resolve customer complaints and issues efficiently and professionally.
• Process orders, returns, and exchanges accurately.
• Identify customer needs and provide appropriate solutions.
• Maintain customer records and update databases.
• Collaborate with internal teams to ensure seamless customer experience.
• Follow established customer service procedures and guidelines.
• Gather customer feedback and contribute to service improvement initiatives.
• Strive to meet and exceed customer service performance metrics.

Skills

Customer service

CRM software

Communication skills

Problem solving

Organizational skills

Office software

Education

High school diploma

Tertiary qualification advantageous

Tools

CRM software

Job description

About the Role

Our client is looking for a dedicated and empathetic Customer Care Specialist to join their team in Benoni , Gauteng. This role is vital for ensuring customer satisfaction by providing exceptional support and resolving inquiries effectively. The ideal candidate will possess strong communication skills, a positive attitude, and a genuine desire to assist customers. Join our client's established team in Benoni and contribute to their reputation for excellent service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Provide detailed information about products and services.
• Resolve customer complaints and issues efficiently and professionally.
• Process orders, returns, and exchanges accurately.
• Identify customer needs and provide appropriate solutions.
• Maintain customer records and update databases.
• Collaborate with internal teams to ensure seamless customer experience.
• Follow established customer service procedures and guidelines.
• Gather customer feedback and contribute to service improvement initiatives.
• Strive to meet and exceed customer service performance metrics.

Requirements

• High school diploma or equivalent; a relevant tertiary qualification is an advantage.
• Proven experience in a customer care or customer service role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using computer systems, including CRM software.
• Ability to remain calm and professional under pressure.
• A proactive approach and a willingness to learn.
• Must be available to work from our offices in Benoni .
• Good organizational skills and attention to detail.
• Familiarity with the local market in Gauteng is beneficial.

Benefits

• Our client offers a competitive annual salary of R , alongside a comprehensive benefits package including medical aid and a retirement fund.
• Employees benefit from paid time off and opportunities for professional development through workshops and training.
• Our client fosters a supportive and collaborative work environment in Benoni .
• Regular performance reviews and potential for career advancement are part of the package.
• This role offers a stable and rewarding career opportunity within the service industry in Gauteng.