Customer Support Specialist – On-Site in Benoni

Placements24; Benoni; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Zusammenfassung

WhatJobs Direct in Benoni, Gauteng, ZA is seeking a proactive Customer Support Representative to be the primary contact for customers, answering inquiries and resolving issues related to the client’s services. This on-site role offers a stable office environment and growth opportunities in service delivery.

You will handle calls, emails, and CRM documentation, collaborate with colleagues, and identify upsell opportunities where appropriate.

Qualifikationen

• Previous experience in a customer support or call center role.
• Excellent verbal and written communication skills.
• Ability to work on-site in Benoni, Gauteng, ZA.
• Team-oriented with the ability to work independently.

Aufgaben

• Handle inbound customer calls, emails, and web inquiries.
• Provide accurate and efficient information about products and services.
• Diagnose and resolve customer issues, troubleshooting problems effectively.
• Escalate complex cases to the appropriate departments for resolution.
• Maintain accurate customer records and document interactions in the CRM system.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction by providing prompt and professional service.
• Identify opportunities to upsell or cross-sell relevant products or services.

Kenntnisse

Customer service

Communication

Call center experience

Teamwork

Ausbildung

High school diploma or equivalent

Jobbeschreibung

WhatJobs Direct in Benoni, Gauteng, ZA is seeking a proactive Customer Support Representative to be the primary contact for customers, answering inquiries and resolving issues related to the client’s services. This on-site role offers a stable office environment and growth opportunities in service delivery.

You will handle calls, emails, and CRM documentation, collaborate with colleagues, and identify upsell opportunities where appropriate.