Customer Solutions Advisor

Placements24; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Stable office-based role

Health insurance

Retirement plan

Professional development

Collaborative culture

Job summary

Placements24 in Upington is seeking a proactive Customer Solutions Advisor to join our office-based team. You will analyze customer challenges, guide users through product features, and resolve issues to build lasting client relationships.

The role emphasizes problem-solving, strong communication, and collaboration with internal teams. The ideal candidate has experience in customer support, solid analytical skills, and proficiency with customer support tools.

Qualifications

• Experience in a customer support or advisory role.
• Strong analytical and problem-solving capabilities.
• Excellent communication and interpersonal skills.
• Proficiency in using customer support software and tools.

Responsibilities

• Analyze customer issues and provide effective, tailored solutions.
• Guide customers through product features and troubleshoot technical problems.
• Maintain detailed records of customer interactions and solutions provided.
• Collaborate with internal departments to ensure seamless customer experiences.
• Proactively identify opportunities to improve customer satisfaction and retention.

Skills

Analytical thinking

Problem solving

Communication skills

Interpersonal skills

Customer software tools

Job description

About the Role

Our client is seeking a proactive and resourceful Customer Solutions Advisor to join their dedicated team in Upington . This role is essential for providing expert guidance and resolving complex customer challenges, ensuring satisfaction and retention. You will leverage your problem-solving skills and product knowledge to deliver exceptional support and build lasting client relationships. Join a company committed to professional growth and service excellence in the Northern Cape.

Key Responsibilities

• Analyze customer issues and provide effective, tailored solutions.
• Guide customers through product features and troubleshoot technical problems.
• Maintain detailed records of customer interactions and solutions provided.
• Collaborate with internal departments to ensure seamless customer experiences.
• Proactively identify opportunities to improve customer satisfaction and retention.

Requirements

• Previous experience in a customer support or advisory role.
• Strong analytical and problem-solving capabilities.
• Excellent communication and interpersonal skills.
• Proficiency in using customer support software and tools.
• Ability to work diligently and effectively in an office-based environment in Upington .

Benefits

• Competitive annual salary.
• Stable, office-based working conditions.
• Comprehensive health insurance and retirement plan.
• Opportunities for professional development and advanced training.
• A collaborative and supportive workplace culture.