Client Support Coordinator

Placements24; Siyancuma Local Municipality; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary & benefits

Hybrid work arrangement

Professional development

Supportive team

Client success focus

Job summary

Placements24 in Upington is seeking a highly organized Client Support Coordinator to join our team and promote excellent client service. This hybrid role emphasizes attention to detail and effective communication in a busy environment.

You will coordinate client requests, maintain CRM records, liaise with internal teams, and assist with client reporting. Strong MS Office and CRM skills are essential for success.

Qualifications

• High school diploma or equivalent; post-secondary education is a plus.
• Proven experience in a client support, administrative, or coordination role.
• Excellent organizational and time-management skills.
• Strong verbal and written communication abilities.
• Proficiency in MS Office Suite and CRM software.
• Ability to manage multiple tasks and priorities effectively in a hybrid setting.

Responsibilities

• Coordinate client requests and provide timely responses and resolutions.
• Maintain accurate client records and update information in the CRM system.
• Liaise with internal teams to ensure client needs are met efficiently.
• Assist in the preparation of client reports and documentation.
• Handle client inquiries via phone, email, and in-person interactions.
• Identify and escalation complex issues to the appropriate management or department.

Skills

Client support experience

Organizational skills

Communication skills

CRM software

MS Office

Time management

Education

High school diploma

Post-secondary education preferred

Tools

CRM software

MS Office Suite

Job description

About the Role

Our client is seeking a highly organized and customer-focused Client Support Coordinator to join their team in Upington. This role is crucial in ensuring smooth client interactions and efficient resolution of their queries and requests. You will serve as a key point of contact, providing comprehensive support and facilitating communication between clients and various departments. This position offers a dynamic hybrid work environment where attention to detail and excellent communication skills are paramount, contributing to a positive client experience and operational efficiency.

Key Responsibilities

• Coordinate client requests and provide timely responses and resolutions.
• Maintain accurate client records and update information in the CRM system.
• Liaise with internal teams to ensure client needs are met efficiently.
• Assist in the preparation of client reports and documentation.
• Handle client inquiries via phone, email, and in-person interactions.
• Identify and escalation complex issues to the appropriate management or department.

Requirements

• High school diploma or equivalent; post-secondary education is a plus.
• Proven experience in a client support, administrative, or coordination role.
• Excellent organizational and time-management skills.
• Strong verbal and written communication abilities.
• Proficiency in MS Office Suite and CRM software.
• Ability to manage multiple tasks and priorities effectively in a hybrid setting.

Benefits

• Competitive salary and benefits package.
• Flexible hybrid work arrangement.
• Opportunities for professional development and training.
• A supportive team environment.
• Contribution to a reputable company focused on client success.