Customer Care Coordinator

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 300,000; Full time

Job summary

Placements24 in Richards Bay is seeking a Customer Care Coordinator to manage the customer journey from initial contact to post-service follow-up, ensuring a consistently positive experience for clients.

You will coordinate customer interactions, resolve inquiries efficiently, and maintain CRM records while helping identify process improvements to boost satisfaction and loyalty in KwaZulu-Natal's coastal community.

Qualifications

• Proven experience in customer coordination, administration, or a similar customer-facing role.
• Excellent organizational and multitasking skills.
• Strong verbal and written communication abilities.
• Proficiency in Microsoft Office Suite and CRM software.
• A commitment to delivering exceptional service and building customer loyalty.

Responsibilities

• Coordinate customer service activities, ensuring timely and effective resolution of inquiries and issues.
• Manage customer feedback, surveys, and satisfaction metrics.
• Facilitate communication between customers and internal departments to resolve complex issues.
• Maintain accurate customer records and documentation within the CRM system.
• Proactively identify opportunities to enhance the customer experience and streamline processes.

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Customer-focused

Tools

Microsoft Office

CRM software

Job description

About the Role

Our client is looking for a highly organized and customer-focused Customer Care Coordinator to join their team in Richards Bay . This role involves managing the customer journey from initial contact through to post-service follow-up, ensuring a consistently positive experience. You will be responsible for coordinating customer interactions, resolving inquiries efficiently, and maintaining strong relationships with clients. This position offers a unique opportunity to play a key role in customer retention and satisfaction within a thriving coastal community in KwaZulu-Natal .

Key Responsibilities

• Coordinate customer service activities, ensuring timely and effective resolution of inquiries and issues.
• Manage customer feedback, surveys, and satisfaction metrics.
• Facilitate communication between customers and internal departments to resolve complex issues.
• Maintain accurate customer records and documentation within the CRM system.
• Proactively identify opportunities to enhance the customer experience and streamline processes.

Requirements

• Proven experience in customer coordination , administration, or a similar customer-facing role.
• Excellent organizational and multitasking skills.
• Strong verbal and written communication abilities.
• Proficiency in Microsoft Office Suite and CRM software .
• A commitment to delivering exceptional service and building customer loyalty.

Benefits

• Competitive remuneration package commensurate with experience.
• Opportunity to work in the scenic coastal city of Richards Bay .
• Comprehensive health insurance and retirement benefits.
• Training and development programs to enhance customer service skills.
• A supportive team environment focused on professional growth.