Client Support Associate

Placements24; Pretoria; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Hybrid work

Professional development

Training programs

Job summary

Placements24 in Pretoria is seeking a Client Support Associate to join our team. You will manage client relationships, respond to inquiries, and help ensure client satisfaction in a hybrid work environment.

The role focuses on delivering timely, accurate information, resolving issues, and supporting a high level of service excellence for our clients.

Qualifications

• Experience in client-facing roles such as customer service or account management.
• Strong communication skills, both verbal and written.
• Proficient with CRM software and business tools.

Responsibilities

• Act as the primary point of contact for clients, addressing inquiries and providing solutions.
• Manage client accounts, ensuring all information is accurate and up-to-date in the system.
• Process client requests, orders, and account changes accurately and promptly.
• Build and maintain strong, long-lasting client relationships through effective communication.
• Gather client feedback to help improve products and services.

Skills

Client-facing experience

Communication skills

Time management

Customer focus

Relationship-building

Tools

CRM software

Job description

About the Role

Our client is searching for an enthusiastic and dependable Client Support Associate to join their team in Pretoria . This position is central to managing client relationships and ensuring their needs are met with efficiency and professionalism. You will be instrumental in providing information, resolving issues, and enhancing the overall client experience. We are looking for candidates who possess exceptional communication skills, a proactive approach to problem-solving, and a dedication to service excellence within a hybrid work environment.

Key Responsibilities

• Act as the primary point of contact for clients, addressing inquiries and providing solutions.
• Manage client accounts, ensuring all information is accurate and up-to-date in the system.
• Process client requests, orders, and account changes accurately and promptly.
• Build and maintain strong, long-lasting client relationships through effective communication.
• Gather client feedback to help improve products and services.

Requirements

• Previous experience in a client-facing role, such as customer service or account management.
• Strong verbal and written communication skills, with the ability to build rapport quickly.
• Proficiency in using CRM software and other relevant business tools.
• Excellent organizational and time management skills.
• A customer-centric mindset and a genuine desire to help clients succeed.

Benefits

• Competitive annual salary with performance incentives.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and training programs.
• Hybrid work arrangement, providing a blend of office-based and remote flexibility.
• A collaborative and supportive office culture in Pretoria .