Customer Experience Representative

Placements24; Pretoria; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Professional development

Team environment

Office access

Job summary

Placements24 is seeking a Customer Experience Representative in Pretoria to enhance satisfaction in a hybrid role. You will manage customer interactions across channels, resolve inquiries, and ensure a seamless experience throughout the customer journey.

This position offers a hybrid schedule with some office days in Gauteng, competitive pay, health benefits, and opportunities for professional development within a collaborative team environment.

Qualifications

• Proven experience in a customer service or customer-facing role.
• Excellent communication, active listening, and problem-solving skills.
• Familiarity with CRM software and customer support platforms.
• Ability to adapt to a hybrid work schedule, commuting to the Pretoria office as required.
• A positive attitude and a strong commitment to delivering exceptional customer experiences.
• Proficiency in basic computer applications and online communication tools.

Responsibilities

• Engage with customers through phone, email, and social channels, providing support.
• Address customer concerns promptly, aiming for first-contact resolution.
• Gather feedback to identify service improvement areas.
• Assist customers with product inquiries, order tracking, and service requests.
• Collaborate with sales and technical teams to ensure a cohesive customer journey.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer service

Communication

Active listening

Problem solving

Teamwork

Tools

CRM software

Job description

About the Role

Our client seeks a dedicated Customer Experience Representative to enhance customer satisfaction within their hybrid work environment in Pretoria . You will be responsible for managing customer interactions, resolving inquiries, and ensuring a seamless and positive experience across all touchpoints. This role is crucial for building and maintaining strong customer relationships, contributing significantly to the company's reputation and growth. Working in a hybrid model, you will balance remote work with occasional office presence in Gauteng, collaborating with both in-office and remote team members.

Key Responsibilities

• Engage with customers through various channels, including phone, email, and social media, providing support and information.
• Address customer concerns and complaints promptly and effectively, aiming for first-contact resolution.
• Gather customer feedback and insights to identify areas for service improvement.
• Assist customers with product inquiries, order tracking, and service-related requests.
• Collaborate with sales and technical teams to ensure a cohesive customer journey.
• Maintain accurate records of customer interactions and transactions.

Requirements

• Proven experience in a customer service or customer-facing role.
• Excellent communication, active listening, and problem-solving skills.
• Familiarity with CRM software and customer support platforms.
• Ability to adapt to a hybrid work schedule, commuting to the Pretoria office as required.
• A positive attitude and a strong commitment to delivering exceptional customer experiences.
• Proficiency in basic computer applications and online communication tools.

Benefits

• Competitive annual salary and potential for performance-based incentives.
• Hybrid work model offering a blend of remote flexibility and in-office collaboration.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and skill enhancement.
• A supportive team environment that values employee contributions.
• Access to company resources and amenities when working from the office.