Customer Support Coordinator - Service Delivery

Placements24; Paarl; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Training & development

In-office work environment

Job summary

Placements24 is seeking a meticulous Customer Support Coordinator to oversee end-to-end support in Paarl, ensuring timely issue resolution and high customer satisfaction. You will be the central contact, coordinating between customers and internal teams in an in-office setting.

The role requires strong organizational skills, CRM proficiency, and excellent communication to manage multiple stakeholders and maintain accurate records.

Qualifications

• Matriculation certificate; a relevant diploma or certification in administration or customer service is preferred.
• Proven experience in a customer support coordination or administrative role, preferably in a service-oriented industry.
• Excellent organizational and time management skills, with strong attention to detail.
• Proficiency in CRM software and standard office productivity tools.
• Strong communication and interpersonal skills, with the ability to manage multiple stakeholders.
• A proactive attitude and a commitment to ensuring customer satisfaction.

Responsibilities

• Coordinate customer support activities, ensuring all issues are logged, tracked, and resolved within SLAs.
• Communicate effectively with customers regarding status of inquiries and resolutions.
• Liaise with technical support, sales, and other departments to facilitate issue resolution.
• Maintain accurate customer records and support documentation in the CRM system.
• Identify opportunities for service improvements and contribute to development of support processes.
• Schedule and manage support appointments or service visits as required.

Skills

Customer support coordination

Administrative experience

CRM proficiency

Communication skills

Organizational skills

Stakeholder management

Education

Matric certificate

Diploma in administration or customer service

Tools

CRM software

Office productivity tools

Job description

About the Role

Our client is seeking a meticulous and proactive Customer Support Coordinator to ensure seamless service delivery in Paarl . This role is crucial for managing the end-to-end support process, ensuring timely resolution of client issues and maintaining high levels of customer satisfaction. You will act as a central point of contact, coordinating efforts between customers and internal technical teams. Join a dedicated team focused on operational excellence and committed to providing outstanding service in a professional, in-office environment.

Key Responsibilities

• Coordinate customer support activities, ensuring all issues are logged, tracked, and resolved within service level agreements (SLAs).
• Communicate effectively with customers regarding the status of their inquiries and resolutions.
• Liaise with technical support, sales, and other departments to facilitate issue resolution.
• Maintain accurate customer records and support documentation in the CRM system.
• Identify opportunities for service improvements and contribute to the development of support processes.
• Schedule and manage support appointments or service visits as required.

Requirements

• Matriculation certificate; a relevant diploma or certification in administration or customer service is preferred.
• Proven experience in a customer support coordination or administrative role, preferably in a service-oriented industry.
• Excellent organizational and time management skills, with strong attention to detail.
• Proficiency in CRM software and standard office productivity tools.
• Strong communication and interpersonal skills, with the ability to manage multiple stakeholders.
• A proactive attitude and a commitment to ensuring customer satisfaction.

Benefits

• Competitive annual salary with potential for performance-based adjustments.
• Stable, in-office work environment fostering team cohesion.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for training and professional development within the support function.
• A positive company culture that values service excellence and employee contribution.