Client Support Coordinator

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and performanceBon​

Hybrid work model offering flexibility

Comprehensive health and wellnessbenef

Paid leave and holidays

Opportunities for professional develop

Job summary

Placements24 in Nelspruit is seeking a highly organized Client Support Coordinator to join our team. You will manage client requests, coordinate with internal departments, and ensure timely assistance to our client base.

The role emphasizes attention to detail, strong communication, and proficiency with CRM systems. You will support onboarding, track issues, and report on key support metrics while enjoying a hybrid work arrangement and growth opportunities.

Qualifications

• Minimum 2 years of experience in a client support, coordination, or administrative role.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in CRM software and standard office applications.
• Ability to multitask and work effectively in a team-oriented environment.
• High attention to detail and a proactive approach to problem-solving.

Responsibilities

• Manage and prioritize incoming client support requests and inquiries.
• Coordinate with sales, technical, and operations teams to resolve client issues.
• Maintain accurate client records and communication logs in the CRM system.
• Proactively communicate status updates to clients regarding their requests.
• Assist in onboarding new clients and ensuring their initial experience is positive.
• Gather client feedback and report on key support metrics.

Skills

Organizational skills

Time management

Communication

Interpersonal abilities

Teamwork

Tools

CRM software

MS Office

Job description

About the Role

Our client is looking for a highly organized and communicative Client Support Coordinator to join their team in Nelspruit. This role is essential for ensuring smooth client operations and providing timely assistance to our client's customer base. You will manage client requests, coordinate with internal departments, and ensure all client needs are met efficiently and effectively. This is an excellent opportunity for an individual detail-oriented individual to contribute to client satisfaction in Mpumalanga's growing business landscape.

Key Responsibilities

• Manage and prioritize incoming client support requests and inquiries.
• Coordinate with sales, technical, and operations teams to resolve client issues.
• Maintain accurate client records and communication logs in the CRM system.
• Proactively communicate status updates to clients regarding their requests.
• Assist in onboarding new clients and ensuring their initial experience is positive.
• Gather client feedback and report on key support metrics.

Requirements

• Minimum 2 years of experience in a client support, coordination, or administrative role.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in CRM software and standard office applications.
• Ability to multitask and work effectively in a team-oriented environment.
• High attention to detail and a proactive approach to problem-solving.

Benefits

• Competitive salary and performance bonuses.
• Hybrid work model offering flexibility.
• Comprehensive health and wellness benefits.
• Paid leave and holidays.
• Opportunities for professional development and career growth.