Customer Care Advisor

Placements24; South Africa; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary based on experience

Medical aid and retirement fund

Ongoing training and development

Positive work environment

Career advancement opportunities

Job summary

Placements24 in Queenstown, Eastern Cape, is seeking a friendly Customer Care Advisor to be the first point of contact for customers, delivering excellent service and support for inquiries and product-related issues. You will log interactions in the CRM, handle calls and emails, process orders or returns, and contribute to team goals through strong communication and teamwork.

This is a dynamic, customer-facing role with training and ongoing development opportunities within a supportive

Qualifications

• Proven ability to communicate clearly in written and spoken form.
• Strong interpersonal skills with a patient and empathetic approach.
• Proficiency with CRM systems and basic computer tools.
• Experience in customer care or call center environments is preferred.

Responsibilities

• Handle incoming customer calls, emails, and inquiries professionally and efficiently.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues by identifying problems and proposing effective solutions.
• Maintain customer records and log interactions in the CRM system.
• Process orders, returns, or exchanges following company procedures.
• Contribute to team goals by meeting or exceeding performance targets.

Skills

CRM proficiency

Communication skills

Teamwork

Education

Matriculation Certificate or equivalent qualification

Job description

About the Role

Our client is looking for a friendly and efficient Customer Care Advisor to join their team in Queenstown, Eastern Cape . In this role, you will be the first point of contact for customers, providing them with excellent service and support for inquiries and issues related to the company's products and services. You are essential in building positive customer relationships and ensuring a high level of satisfaction. This opportunity is for an individual who is passionate about helping people and thrives in a dynamic customer-facing environment. Join a committed team in Queenstown that values professionalism and a dedication to outstanding service delivery.

Key Responsibilities

• Handle incoming customer calls, emails, and inquiries professionally and efficiently.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints by identifying problems and proposing effective solutions.
• Maintain customer records, ensuring all interactions are logged correctly in the CRM system.
• Process orders, returns, or exchanges as needed, following company procedures.
• Contribute to team goals by meeting or exceeding performance targets.

Requirements

• Matriculation Certificate or equivalent qualification required.
• Previous experience in a customer care or call center role is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a patient and empathetic approach.
• Proficiency in using computer systems and customer service software.
• Ability to work effectively in a team and manage workload efficiently in Queenstown .

Benefits

• Competitive salary based on experience and performance.
• Comprehensive medical aid and retirement fund benefits.
• Ongoing training and development opportunities.
• A positive and supportive work environment.
• Opportunities for career advancement within the company.