Customer Service Officer

Placements24; East London; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Medical aid

Provident fund

Training programs

Positive workplace culture

Queenstown location

Job summary

Placements24 in Queenstown is seeking a Customer Service Officer to provide responsive and service-driven support to customers. You will address inquiries, resolve issues, and ensure high standards of service delivery in the Eastern Cape community.

The role emphasizes professional development and a positive workplace culture, with opportunities to handle orders, applications, and service changes while maintaining accurate records. A strong focus on customer care is required.

Qualifications

• Proven experience in a customer service or administrative role.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a dynamic environment.
• Proficiency in using computer systems and basic office software.
• A dedicated approach to customer care and problem resolution.

Responsibilities

• Handle customer inquiries and complaints via phone, email, and in-person interactions.
• Provide accurate information regarding services, policies, and procedures.
• Resolve customer issues effectively, escalating when necessary to ensure customer satisfaction.
• Process customer requests, such as orders, applications, or service changes.
• Maintain detailed records of customer interactions and transactions.

Skills

Customer service

Communication

Multitasking

Time management

Computer literacy

Tools

Office software

Job description

About the Role

Our client is looking for a responsive and service-driven Customer Service Officer to join their team in Queenstown . This role is fundamental to providing exceptional support and assistance to customers, ensuring their inquiries are handled efficiently and professionally. You will be responsible for addressing customer needs, resolving issues, and maintaining high standards of service delivery. This is an excellent opportunity to join a company that values customer satisfaction and professional development in the heart of the Eastern Cape .

Key Responsibilities

• Handle customer inquiries and complaints via phone, email, and in-person interactions.
• Provide accurate information regarding services, policies, and procedures.
• Resolve customer issues effectively, escalating when necessary to ensure customer satisfaction.
• Process customer requests, such as orders, applications, or service changes.
• Maintain detailed records of customer interactions and transactions.

Requirements

• Proven experience in a customer service or administrative role.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a dynamic environment.
• Proficiency in using computer systems and basic office software.
• A dedicated approach to customer care and problem resolution.

Benefits

• Competitive salary and performance-based incentives.
• Work in the historic town of Queenstown , offering a blend of tranquility and community.
• Comprehensive medical aid and provident fund benefits.
• Training programs designed to enhance customer service expertise.
• A positive and encouraging workplace culture.