Customer Service Executive

Placements24; South Africa; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Career advancement

Stable work environment

Regular training

Job summary

Placements24 in Queenstown is seeking a professional Customer Service Executive to join our customer-focused team on-site. The role centers on client communication, resolving complex inquiries, and delivering an outstanding customer experience.

You will manage interactions, ensure satisfaction, and uphold service excellence. The successful candidate will handle inquiries, provide product and account information, and contribute to meeting team KPIs through proactive support and accurate

Qualifications

• Matriculation certificate is required.
• Diploma in business or customer service is advantageous.
• Previous experience in customer service or executive support.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficiency in CRM systems and Microsoft Office Suite.

Responsibilities

• Handle all incoming customer inquiries with professionalism and efficiency.
• Provide detailed information on products, services, and account details.
• Resolve customer complaints and issues, escalating when necessary with thorough documentation.
• Process orders, returns, and account changes accurately.
• Maintain customer satisfaction levels by offering excellent support.
• Contribute to the team's success by meeting key performance indicators.

Skills

Verbal & written communication

Organizational skills

Time-management

Education

Matric certificate

Diploma in business or customer service (advantageous)

Tools

CRM systems

Microsoft Office Suite

Job description

About the Role

Our client is seeking a highly professional and dedicated Customer Service Executive to join their team in Queenstown . This role requires an individual who excels in client communication, problem resolution, and providing an outstanding customer experience. You will be responsible for managing client interactions, addressing complex inquiries, and ensuring client satisfaction through efficient and effective service delivery. This position is based on-site and offers a great opportunity to be part of a customer-focused organization that values commitment and excellence in service.

Key Responsibilities

• Handle all incoming customer inquiries with professionalism and efficiency.


• Provide detailed information on products, services, and account details.


• Resolve customer complaints and issues, escalating when necessary with thorough documentation.


• Process orders, returns, and account changes accurately.


• Maintain customer satisfaction levels by offering excellent support.


• Contribute to the team's success by meeting key performance indicators.

Requirements

• Matriculation certificate; a diploma in business or customer service is advantageous.


• Previous experience in a customer service or executive support role.


• Excellent verbal and written communication skills .


• Strong organizational and time-management abilities.


• Proficiency in CRM systems and Microsoft Office Suite.


• Ability to work effectively in a team and office -based environment.

Benefits

• Competitive annual salary.


• Comprehensive health insurance and wellness programs.


• Opportunities for career advancement within the company.


• A professional and stable work environment.


• Regular training sessions to enhance service skills.