Customer Care Advisor - Growth, Training & Benefits

Placements24; South Africa; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary based on experience

Medical aid and retirement fund

Ongoing training and development

Positive work environment

Career advancement opportunities

Job summary

Placements24 in Queenstown, Eastern Cape, is seeking a friendly Customer Care Advisor to be the first point of contact for customers, delivering excellent service and support for inquiries and product-related issues. You will log interactions in the CRM, handle calls and emails, process orders or returns, and contribute to team goals through strong communication and teamwork.

This is a dynamic, customer-facing role with training and ongoing development opportunities within a supportive

Qualifications

• Proven ability to communicate clearly in written and spoken form.
• Strong interpersonal skills with a patient and empathetic approach.
• Proficiency with CRM systems and basic computer tools.
• Experience in customer care or call center environments is preferred.

Responsibilities

• Handle incoming customer calls, emails, and inquiries professionally and efficiently.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues by identifying problems and proposing effective solutions.
• Maintain customer records and log interactions in the CRM system.
• Process orders, returns, or exchanges following company procedures.
• Contribute to team goals by meeting or exceeding performance targets.

Skills

CRM proficiency

Communication skills

Teamwork

Education

Matriculation Certificate or equivalent qualification

Job description

Placements24 in Queenstown, Eastern Cape, is seeking a friendly Customer Care Advisor to be the first point of contact for customers, delivering excellent service and support for inquiries and product-related issues. You will log interactions in the CRM, handle calls and emails, process orders or returns, and contribute to team goals through strong communication and teamwork.

This is a dynamic, customer-facing role with training and ongoing development opportunities within a supportive