Customer Account Manager

Placements24; Vereeniging; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Salary + Commission

Health insurance

Retirement plan

Generous annual leave

Career development

Job summary

Placements24 in Vereeniging is seeking a proactive Customer Account Manager to manage key client relationships on-site. You will understand client needs, drive revenue growth, and provide strategic guidance to ensure ongoing client success.

The role focuses on nurturing partnerships, upselling relevant products, and conducting regular business reviews to improve outcomes. Strong communication and negotiation skills are essential.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3+ years of experience as an Account Manager or Client Relationship Manager.
• Proven ability to grow accounts and meet targets.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Proficiency with CRM software (Salesforce) and MS Office.

Responsibilities

• Manage a portfolio of key client accounts, acting as the main point of contact.
• Develop and maintain strong, long-lasting relationships with clients.
• Understand client needs and business objectives to provide tailored solutions and support.
• Identify opportunities for upselling and cross-selling relevant products and services.
• Monitor client satisfaction and proactively address any concerns or issues.
• Conduct regular business reviews with clients to assess progress and identify areas for improvement.
• Collaborate with internal teams (sales, support, product) to ensure client needs are met effectively.
• Negotiate contract renewals and amendments.
• Provide strategic advice and insights to clients to help them maximize the value of our offerings.
• Track and report on account performance, including revenue, growth, and satisfaction metrics.

Skills

Account management

Relationship management

Negotiation

Communication

CRM

Education

Bachelor's degree in Business Admin/Marketing

Tools

Salesforce

Job description

About the Role

Our client is seeking a proactive and relationship-focused Customer Account Manager to join their team in Vereeniging. This role is essential for managing and nurturing relationships with key clients, ensuring their ongoing satisfaction and success with our products and services. You will be the primary point of contact, responsible for understanding client needs, identifying growth opportunities, and providing strategic guidance. We are looking for an individual with exceptional communication, negotiation, and problem-solving skills, coupled with a deep understanding of client relationship management. This is an on-site position, providing ample opportunity for direct interaction with clients and colleagues in Vereeniging, fostering strong professional connections and collaborative efforts. Our client prides itself on delivering exceptional value and support, and this role is at the forefront of maintaining and strengthening those client partnerships. You will play a critical role in client retention, revenue growth, and overall business development. We offer a stimulating work environment where your contributions are recognized and where you can build a rewarding career. If you are passionate about client success and driving business results, this is the opportunity for you.

Key Responsibilities

• Manage a portfolio of key client accounts, acting as the main point of contact.
• Develop and maintain strong, long-lasting relationships with clients.
• Understand client needs and business objectives to provide tailored solutions and support.
• Identify opportunities for upselling and cross-selling relevant products and services.
• Monitor client satisfaction and proactively address any concerns or issues.
• Conduct regular business reviews with clients to assess progress and identify areas for improvement.
• Collaborate with internal teams (sales, support, product) to ensure client needs are met effectively.
• Negotiate contract renewals and amendments.
• Provide strategic advice and insights to clients to help them maximize the value of our offerings.
• Track and report on account performance, including revenue, growth, and satisfaction metrics.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience (3+ years) as an Account Manager, Client Relationship Manager, or similar role.
• Demonstrated success in managing client relationships and achieving growth targets.
• Excellent communication, presentation, and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Proficiency in CRM software (e.g., Salesforce) and MS Office Suite.
• Ability to understand complex client needs and translate them into actionable solutions.
• Must be able to work full-time in our Vereeniging office.
• Strong organizational and time management skills.

Benefits

• Competitive salary and commission structure.
• Comprehensive health insurance plan.
• Retirement savings plan.
• Generous annual leave.
• Opportunities for career advancement and professional development.
• A dynamic and collaborative work environment.
• Company-provided training.
• Performance-based incentives.