Client Relationship Manager

Placements24; Pretoria; Hybrid; ZAR 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Remote work from SA

Home office allowance

Health insurance

Career advancement

Zusammenfassung

Placements24 is seeking a proactive Client Relationship Manager to cultivate strong relationships with key clients across South Africa, with a focus on Pretoria operations. This fully remote role requires excellent communication, negotiation, and strategic thinking to drive client success and account growth.

You will serve as the primary liaison, coordinate with sales, support and product teams, identify upsell opportunities, and ensure high client satisfaction through proactive service.

Qualifikationen

• Bachelor's degree in business or related field.
• 4–6 years in account management or client relations.
• Proven track record growing client accounts.
• Excellent interpersonal and presentation skills.
• Experience with Salesforce or HubSpot.

Aufgaben

• Develop and nurture relationships with a portfolio of clients.
• Be the main client contact, addressing inquiries and strategic needs.
• Conduct virtual client meetings to review performance and goals.
• Coordinate with sales, support and product teams for delivery.
• Identify upsell and cross-sell opportunities.
• Monitor client health and retention metrics.

Kenntnisse

Account management

Client relationships

Negotiation

Communication

Presentation skills

Strategic thinking

CRM tools

Ausbildung

Bachelor's degree

Tools

Salesforce

HubSpot

PM tools

Jobbeschreibung

About the Role

Our client, a leading provider of business solutions, is actively seeking a proactive and results-oriented Client Relationship Manager to join their dynamic team, working remotely from anywhere in South Africa, with a focus on supporting their operations in Pretoria, Gauteng . This critical role is responsible for cultivating and maintaining strong, long-lasting relationships with key clients, ensuring their continued satisfaction and identifying opportunities for account growth. The ideal candidate will possess exceptional communication, negotiation, and interpersonal skills, coupled with a deep understanding of client needs and business objectives. You will act as the primary point of contact for clients, advocating for their interests within our client's organization. This is an outstanding opportunity to drive client success and contribute to the strategic growth of a reputable company, entirely from a remote setting.

Key Responsibilities

• Develop and execute strategies to nurture and expand relationships with a portfolio of assigned clients.
• Serve as the main point of contact for clients, addressing their inquiries, concerns, and strategic needs promptly and effectively.
• Conduct regular client meetings (virtual) to review account performance, discuss strategic goals, and identify new opportunities.
• Collaborate with internal teams (sales, support, product) to ensure seamless delivery of services and solutions.
• Proactively identify potential client issues and develop mitigation strategies.
• Drive client satisfaction and retention rates through exceptional service and strategic account management.
• Monitor client health and engagement, reporting on key metrics and trends.
• Identify and pursue upsell and cross-sell opportunities within existing accounts.
• Gather client feedback and provide insights to the product and service development teams.
• Ensure clients are leveraging the full value of our client's offerings.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 4-6 years of experience in account management, client relations, or a similar client-facing role.
• Proven track record of successfully managing and growing client accounts.
• Exceptional interpersonal, communication, and presentation skills.
• Strong negotiation and conflict-resolution abilities.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and project management tools.
• Ability to work independently and manage a remote workload effectively.
• Strategic thinker with a strong business acumen.
• Experience in the B2B services sector is highly desirable.
• Must have a reliable home office setup and strong internet connectivity for remote work.

Benefits

• Competitive salary and performance-based commission structure.
• Comprehensive health, dental, and vision insurance.
• Significant opportunities for career advancement within a growing organization.
• Fully remote work arrangement, offering unparalleled flexibility.
• Allowance for home office setup and expenses.
• Generous paid time off and holiday schedule.
• Access to professional development and training resources.
• Retirement savings plan with company matching.
• Collaborative virtual team environment.
• Be part of a company that values long-term client partnerships.