Senior Account Manager

Placements24; Rustenburg; On-site; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical aid

Retirement fund contributions

Generous leave allowance

Continued professional development

Sales tools and training

Job summary

Placements24 is seeking an experienced Senior Account Manager to lead key client relationships from their Rustenburg office. This role focuses on managing and growing an existing portfolio, ensuring client satisfaction and retention, and driving revenue growth in the North West province.

You will be the primary contact for senior-level clients, develop account growth strategies, and collaborate with sales, support and product teams to deliver a seamless client experience.

Qualifications

• Minimum of 5 years of experience in account management or a related sales role, focusing on existing client growth.
• Proven success in retaining and expanding key customer accounts.
• Excellent communication, interpersonal and presentation skills.
• Strong strategic thinking and problem-solving abilities.
• Experience using CRM software for account management and reporting.
• Ability to build rapport and trust with senior-level client contacts in Rustenburg.

Responsibilities

• Manage and nurture a portfolio of high-value existing client accounts, fostering strong, long-term partnerships.
• Develop and execute account growth strategies to identify upsell and cross-sell opportunities.
• Conduct regular business reviews with clients to assess satisfaction and identify evolving needs.
• Serve as the main point of contact for escalated client issues, ensuring timely and effective resolution.
• Collaborate with internal teams (sales, support, product) to ensure seamless client experience.
• Track account performance metrics and provide regular reports on account health and growth forecasts.

Skills

Account management

CRM software

Communication

Strategic thinking

Client relationships

Job description

About the Role

Our client is seeking an experienced and strategic Senior Account Manager to lead key client relationships from their office in Rustenburg . This senior position requires a proactive approach to managing and growing a portfolio of existing accounts, ensuring high levels of customer satisfaction and retention. You will act as the primary point of contact, deeply understanding client business objectives and aligning our client's solutions to meet those needs. This role is crucial for sustained revenue growth and involves significant client interaction and strategic planning within the North West province.

Key Responsibilities

• Manage and nurture a portfolio of high-value existing client accounts, fostering strong, long-term partnerships.
• Develop and execute account growth strategies to identify upsell and cross-sell opportunities.
• Conduct regular business reviews with clients to assess satisfaction and identify evolving needs.
• Serve as the main point of contact for escalated client issues, ensuring timely and effective resolution.
• Collaborate with internal teams (sales, support, product) to ensure seamless client experience.
• Track account performance metrics and provide regular reports on account health and growth forecasts.

Requirements

• Minimum of 5 years of experience in account management or a related sales role, with a focus on existing client growth.
• Proven success in retaining and expanding key customer accounts.
• Excellent communication, interpersonal, and presentation skills.
• Strong strategic thinking and problem-solving abilities.
• Experience using CRM software for account management and reporting.
• Ability to build rapport and trust with senior-level client contacts in Rustenburg.

Benefits

• Highly competitive salary with significant performance-based bonuses.
• Comprehensive medical aid and retirement fund contributions.
• Generous leave allowance and opportunities for continued professional development.
• Access to cutting-edge sales tools and training programs.
• A collaborative work environment with a focus on client success in North West.