Account Manager - WhatJobs Direct (Vereeniging)

Placements24; Vereeniging; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Travel allowance

Tools provided

Team events

Job summary

Placements24 is seeking a proactive Account Manager to join our Vereeniging team. You will manage an existing client portfolio, nurture relationships, and identify upsell opportunities to drive growth. The role focuses on delivering exceptional service and retention within the Gauteng region.

You will collaborate with internal teams, prepare client reports, and stay informed about client offerings to ensure value delivery and long-term partnerships.

Qualifications

• Prior experience in account management, sales or customer success.
• Proven ability to manage client relationships and drive satisfaction.
• Strong communication, negotiation and problem-solving skills.
• Excellent organizational and time management abilities.
• Proficient in CRM systems and MS Office.

Responsibilities

• Manage a portfolio of existing client accounts as the main contact.
• Build and strengthen client relationships through regular communication.
• Identify upsell and cross-sell opportunities based on client needs.
• Ensure high levels of client satisfaction and retention.
• Develop account plans to achieve growth targets.
• Resolve client issues in a timely, effective manner.
• Collaborate with internal teams to ensure seamless service delivery.
• Prepare regular reports on account status, feedback and sales performance.
• Stay informed about client products/services and industry trends.
• Contribute to client retention strategies and initiatives.

Skills

Account management

Sales

Customer success

Client relationships

Negotiation

CRM software

MS Office

Tools

CRM software

MS Office

Job description

About the Role

Our client is seeking a proactive and client-focused Account Manager to join their team in Vereeniging . This role is essential for maintaining and growing relationships with existing clients, ensuring their needs are met and identifying opportunities for upselling and cross-selling. You will act as the primary point of contact, providing exceptional service and support, and ensuring client satisfaction and retention. The ideal candidate possesses strong communication and interpersonal skills, a keen understanding of client business needs, and a commitment to delivering value. This is a great opportunity to work with a diverse portfolio of clients and contribute to the company's long-term success. We are dedicated to fostering a collaborative environment where client success is paramount, and where our team members can develop their skills and advance their careers. Join us in building lasting partnerships within the Gauteng region.

Key Responsibilities

• Manage a portfolio of existing client accounts, acting as the main point of contact.
• Build and strengthen relationships with clients through regular communication and proactive engagement.
• Understand client needs and objectives, and identify opportunities for upselling and cross-selling.
• Ensure high levels of client satisfaction and retention.
• Develop account plans to achieve growth targets for assigned accounts.
• Resolve client issues and concerns in a timely and effective manner.
• Collaborate with internal teams to ensure seamless service delivery.
• Prepare regular reports on account status, client feedback, and sales performance.
• Stay informed about our client's products/services and industry trends.
• Contribute to client retention strategies and initiatives.

Requirements

• Previous experience in Account Management, Sales, or Customer Success roles.
• Demonstrated ability to manage client relationships and drive satisfaction.
• Strong communication, negotiation, and problem-solving skills.
• Excellent organizational and time management abilities.
• Proficiency in CRM software and MS Office Suite.
• A proactive approach to client engagement and issue resolution.
• Ability to work both independently and collaboratively within a team.
• Must be based in or able to reliably commute to Vereeniging .
• Familiarity with the Gauteng business landscape is advantageous.

Benefits

• Competitive salary with performance-based incentives.
• Opportunities for professional growth and skill development.
• Health insurance and retirement benefits.
• Travel allowance for client visits.
• A supportive and dynamic team environment.
• Company-provided tools and resources.
• Regular team-building activities.