Account Manager - Business Solutions

Placements24; Bloemfontein; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary package

Health, dental, and vision benefits

Hybrid work model

Professional growth and development

Ongoing training on products

Team-oriented culture

Generous paid time off

Job summary

Placements24 in Bloemfontein is seeking a relationship-focused Account Manager to join our team. You will be the primary contact for a portfolio of clients, ensuring successful adoption of our business solutions and high client satisfaction.

This hybrid role blends remote work with in-office collaboration in Bloemfontein. You will collaborate with sales, product, and support teams, identify growth opportunities, and guide clients toward realizing their business objectives.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field, or equivalent practical experience.
• 3–5 years of experience in account management or customer-facing roles.
• Proven ability to manage client relationships and ensure high satisfaction.
• Strong understanding of business processes and software solutions for businesses.
• Excellent communication, interpersonal, and presentation skills.
• Hybrid work ability and ability to commute to Bloemfontein.

Responsibilities

• Serve as main contact for a portfolio of clients, building long-term relationships.
• Oversee client onboarding processes, ensuring a smooth transition to our business solutions.
• Proactively engage with clients to understand evolving business needs and challenges.
• Conduct regular check-ins and business reviews to ensure client satisfaction and value realization.
• Identify opportunities for upselling and cross-selling additional products and services.
• Provide ongoing support and guidance on product features and best practices.
• Collaborate with internal teams to resolve client issues and fulfill requests.
• Gather client feedback to inform product development and service improvements.
• Monitor client health and engagement metrics, taking proactive steps to mitigate churn risks.

Skills

Relationship management

Communication

Presentation skills

Problem solving

Team player

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

Salesforce

HubSpot

Office productivity tools

Job description

About the Role

Our client, a well-established provider of integrated business management solutions, is looking for a dedicated and relationship-focused Account Manager to join their team in Bloemfontein, Free State . This role is integral to ensuring client satisfaction and retention by serving as the primary point of contact post-sale. You will be responsible for understanding client needs, facilitating the successful adoption of our solutions, and identifying opportunities for growth and additional services. The position requires a blend of technical understanding, strong communication skills, and a proactive approach to client success. This role will involve a Hybrid working arrangement, combining remote work flexibility with in-office collaboration in Bloemfontein . Join a company that values its employees and is committed to providing exceptional service to its growing client base. You'll be key to building lasting partnerships and ensuring our clients achieve their business objectives through our comprehensive suite of tools.

Key Responsibilities

• Serve as the main point of contact for a portfolio of assigned clients, building strong, long-term relationships.


• Oversee client onboarding processes, ensuring a smooth and effective transition to utilizing our business solutions.


• Proactively engage with clients to understand their evolving business needs and challenges.


• Conduct regular check-ins and business reviews to ensure client satisfaction and value realization.


• Identify opportunities for upselling and cross-selling additional products and services.


• Provide ongoing support and guidance on product features and best practices.


• Collaborate with internal teams (sales, technical support, product) to resolve client issues and fulfill requests.


• Gather client feedback to inform product development and service improvements.


• Monitor client health and engagement metrics, taking proactive steps to mitigate churn risks.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent practical experience.


• Minimum of 3-5 years of experience in account management, client success, or a similar customer-facing role.


• Proven ability to manage client relationships effectively and ensure high levels of satisfaction.


• Strong understanding of business processes and software solutions for businesses.


• Excellent communication, interpersonal, and presentation skills.


• Ability to work independently and as part of a collaborative team in a Hybrid work environment.


• Proficiency in CRM software (e.g., Salesforce, HubSpot) and common office productivity tools.


• Detail-oriented with strong problem-solving capabilities.


• Located in or able to commute to Bloemfontein, Free State.

Benefits

• Competitive salary package with performance-based incentives.


• Comprehensive health, dental, and vision benefits.


• Hybrid work model offering a balance between remote flexibility and in-office collaboration.


• Opportunities for professional growth and development within the company.


• Access to ongoing training on products and client management best practices.


• A supportive and team-oriented work culture.


• Generous paid time off and company holidays.