Customer Account Manager

Placements24; Mbombela (Nelspruit); Ibrido; ZAR 450.000 - 750.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Hybrid work arrangement

Professional growth opportunities

Medical insurance

Retirement savings plan

Generous paid vacation

Performance-based bonuses

Modern office space in Nelspruit

Descrizione del lavoro

Placements24 in Nelspruit, Mpumalanga, is seeking a Customer Account Manager to manage a portfolio of key client accounts in a hybrid role with both in-office and remote work. You will drive adoption, retain clients, and serve as the primary contact, ensuring long-term partnerships and growth.

The ideal candidate will have proven experience in account management, strong communication skills, and familiarity with CRM tools, plus a willingness to commute to Nelspruit if needed.

Competenze

• Proven experience as a Customer Account Manager or similar role.
• Strong client relationship and retention track record.
• Excellent communication, negotiation, and presentation skills.
• Experience with CRM software and account management tools.
• Hybrid work model experience; office and remote tasks.
• Bachelor's degree in Business, Marketing, or related field preferred.
• Based in or willing to commute to Nelspruit, Mpumalanga.

Mansioni

• Manage and nurture a portfolio of existing client accounts to ensure satisfaction and retention.
• Serve as the main point of contact for assigned accounts, addressing inquiries and resolving issues.
• Conduct regular business reviews with clients to assess goals and demonstrate value.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Develop strategic account plans to drive deeper engagement and product adoption.
• Collaborate with sales, product, and support teams to ensure a seamless customer experience.
• Gather client feedback and advocate for their needs internally.
• Stay informed about industry trends and best practices in account management.

Conoscenze

Client relationships

Communication

CRM software

Presentations

Negotiation

Formazione

Bachelor's degree in Business/Marketing or related field

Strumenti

CRM software

Descrizione del lavoro

About the Role

Our client, a leading SaaS provider, is seeking an experienced and relationship-driven Customer Account Manager to join their team in Nelspruit, Mpumalanga . This hybrid role offers the perfect blend of in-office collaboration and remote flexibility. You will be responsible for managing a portfolio of key client accounts, ensuring their success and satisfaction with our client's services. This involves understanding client needs, driving adoption, identifying growth opportunities, and serving as the primary point of contact. The ideal candidate is proactive, possesses exceptional communication skills, and has a strong understanding of customer retention strategies. We are looking for a dedicated professional committed to fostering long-term client partnerships and contributing to the company's growth.

Key Responsibilities

• Manage and nurture a portfolio of existing client accounts to ensure high levels of satisfaction and retention.
• Serve as the main point of contact for assigned accounts, addressing inquiries and resolving issues.
• Conduct regular business reviews with clients to assess their goals and demonstrate value.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Develop strategic account plans to drive deeper engagement and product adoption.
• Collaborate with sales, product, and support teams to ensure a seamless customer experience.
• Gather client feedback and advocate for their needs internally.
• Stay informed about industry trends and best practices in account management.

Requirements

• Proven experience as a Customer Account Manager, Client Relationship Manager, or similar role.
• Strong track record of managing client relationships and driving retention.
• Excellent communication, negotiation, and presentation skills.
• Experience with CRM software and account management tools.
• Ability to understand customer needs and align them with product offerings.
• Comfortable working in a hybrid work model, with flexibility for office and remote tasks.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Based in or willing to commute to Nelspruit, Mpumalanga .

Benefits

Our client offers a competitive compensation and benefits package:

• Competitive annual salary of .
• Hybrid work arrangement providing flexibility and work-life balance.
• Opportunities for professional growth and career advancement.
• Comprehensive medical insurance.
• Retirement savings plan.
• Generous paid vacation time.
• Performance-based bonuses.
• Collaborative work environment and modern office space in Nelspruit .