Account Manager - SaaS Platforms

Placements24; South Africa; Hybrid; ZAR 300,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical aid

Retirement planning

Development opportunities

Job summary

Placements24 in Pretoria is seeking a dedicated Account Manager to manage and grow a portfolio of SaaS client accounts. You will be the primary contact, ensuring satisfaction and retention while identifying opportunities to add value across the product suite.

The role offers a flexible hybrid work model, strong relationship-building expectations, and collaboration with sales and customer success teams to drive upsell and renewal outcomes.

Qualifications

• 3+ years in Account Management, Customer Success, or a related client-facing role.
• Proven ability to manage multiple accounts and prioritize tasks.
• Excellent communication, presentation, and negotiation skills.
• Familiarity with CRM software (Salesforce, HubSpot).
• Based in or able to commute regularly to Pretoria.

Responsibilities

• Manage a portfolio of client accounts and foster long-term relationships.
• Serve as main point of contact for inquiries and requests.
• Conduct business reviews to assess satisfaction and identify expansion opportunities.
• Upsell and cross-sell products to meet evolving client needs.
• Develop growth plans with sales and customer success teams.
• Monitor client health and address churn risks.
• Provide product training and support to client users.
• Gather feedback to inform product strategy.

Skills

Account Management

Customer Success

SaaS

CRM

Communication

Negotiation

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Tools

Salesforce

HubSpot

Job description

About the Role

Our client, a leading innovator in Software as a Service (SaaS) solutions, is seeking a dedicated and customer-focused Account Manager to join their team in Pretoria . This pivotal role involves managing and growing a portfolio of existing client accounts, ensuring high levels of customer satisfaction and retention. You will act as the primary point of contact for your clients, understanding their evolving business needs and proactively identifying opportunities to introduce additional value through our client's extensive product suite. The ideal candidate possesses strong relationship-building skills, excellent communication abilities, and a solid understanding of SaaS technology. This position offers a flexible hybrid work model, allowing for effective client engagement both remotely and from our Pretoria hub.

Key Responsibilities

• Manage a portfolio of assigned client accounts, fostering strong, long-term relationships.
• Act as the main point of contact for client inquiries, issues, and requests.
• Conduct regular business reviews with clients to assess satisfaction and identify opportunities for expansion.
• Upsell and cross-sell additional products and services to meet evolving client needs.
• Develop and execute account growth plans in collaboration with the sales and customer success teams.
• Monitor client health and proactively address any potential churn risks.
• Provide product training and support to client users.
• Gather client feedback to inform product development and strategy.

Requirements

• Proven experience (3+ years) in Account Management, Customer Success, or a related client-facing sales role, preferably within the SaaS industry.
• Demonstrated ability to manage multiple accounts and prioritize effectively.
• Excellent communication, presentation, and negotiation skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software (e.g., Salesforce, HubSpot).
• Ability to thrive in a hybrid work environment, demonstrating self-discipline and time management skills.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Based in or able to commute regularly to Pretoria .

Benefits

Our client offers a competitive salary, performance bonuses, and a comprehensive benefits package including medical aid and retirement planning. You will benefit from continuous professional development, access to cutting-edge SaaS technologies, and a supportive, team-oriented work culture. This role provides a fantastic opportunity to grow your career within a reputable organization in Pretoria .