Key Account Manager - SaaS Solutions

Placements24; Bloemfontein; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Performance incentives

Health benefits

Career development

Hybrid work model

Job summary

Placements24 in Bloemfontein, South Africa is seeking an accomplished Key Account Manager to nurture and grow relationships with enterprise clients. This hybrid role blends strategic account management with proactive client engagement to drive adoption and revenue within existing accounts.

You will lead strategic account plans, conduct regular business reviews, collaborate with product and marketing teams, and identify upsell opportunities while negotiating renewals to ensure customer success

Qualifications

• Minimum 4 years of experience in Key Account Management, Sales, or Customer Success roles in SaaS.
• Strong ability to manage complex client relationships and drive revenue growth from existing accounts.
• Proficient with CRM tools and data-driven decision making.

Responsibilities

• Manage a portfolio of high-value enterprise accounts and serve as the main client contact.
• Develop and execute strategic account plans to maximize retention, satisfaction, and revenue growth.
• Conduct regular business reviews to demonstrate value and identify new opportunities.
• Drive adoption of the SaaS platform to achieve client business outcomes.
• Collaborate with internal teams to ensure a seamless client experience and address issues promptly.
• Identify upsell and cross-sell opportunities and negotiate renewals and expansions.

Skills

KAM experience

SaaS knowledge

CRM Proficiency

Negotiation skills

Stakeholder engagement

Education

Bachelor's degree in Business/Marketing

Tools

HubSpot

Salesforce

Job description

About the Role

Our client, a rapidly expanding Software-as-a-Service (SaaS) provider, is seeking an accomplished Key Account Manager to join their thriving sales division. This role is centered in Bloemfontein, Free State , and focuses on nurturing and growing relationships with the company's most valuable enterprise clients. You will be the primary point of contact, ensuring client success, driving adoption of our client's cutting-edge solutions, and identifying opportunities for expansion within existing accounts. This hybrid position combines strategic client management with proactive engagement, offering a dynamic work environment within the heart of Bloemfontein . If you excel at building lasting partnerships and driving revenue through exceptional account management, this is the role for you.

Key Responsibilities

Manage a portfolio of high-value enterprise accounts, serving as the main point of contact for all client needs. Develop and execute strategic account plans to maximize customer retention, satisfaction, and revenue growth. Conduct regular business reviews with clients to assess their needs, demonstrate value, and identify new opportunities. Drive the adoption and utilization of the SaaS platform, ensuring clients achieve their desired business outcomes. Collaborate with internal teams (support, product, marketing) to ensure seamless client experience and address any issues promptly. Identify and cultivate upsell and cross-sell opportunities within existing accounts. Negotiate contract renewals and expansions, ensuring mutually beneficial terms. Gather client feedback and provide insights to the product and marketing teams to inform future development and strategies. Track account health metrics and proactively address any potential risks. Contribute to the development of best practices for account management within the sales organization.

Requirements

Minimum of 4 years of experience in Key Account Management, Sales, or Customer Success roles, preferably within the SaaS industry. Proven ability to manage complex client relationships and drive significant revenue growth from existing accounts. Strong understanding of SaaS business models and customer lifecycle management. Excellent communication, presentation, and negotiation skills, with the ability to engage stakeholders at all levels. Experience in developing and executing strategic account plans. Proficiency with CRM software (e.g., HubSpot, Salesforce) and other relevant sales and account management tools. Bachelor's degree in Business, Marketing, or a related field. Strong analytical skills and the ability to interpret data to drive business decisions. Self-starter with a proactive approach to client engagement. Ability to work effectively in a hybrid model, balancing remote work with necessary in-person client interactions in and around Bloemfontein .

Benefits

Our client offers a competitive salary plus performance-based incentives, providing significant earning potential. Comprehensive health benefits, including medical and dental coverage, are provided. Opportunities for professional development, continuous learning, and career advancement within a fast-growing tech company are extensive. You'll be part of a collaborative and supportive team culture, working with innovative technology in Bloemfontein . This hybrid role emphasizes work-life balance, offering flexibility while ensuring strong client relationships are maintained.