Account Manager (SME)

Placements24; Benoni; Hybrid; ZAR 450,000 - 580,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Hybrid work model

Performance-based incentives

Job summary

Placements24 is recruiting an Account Manager to serve a portfolio of SME clients in Benoni, Gauteng. This hybrid role focuses on nurturing relationships, ensuring satisfaction, and identifying growth opportunities within existing accounts.

You will be the primary contact for clients, collaborating with sales, support and operations to deliver tailored solutions and drive revenue while balancing remote work with office presence in Benoni.

Qualifications

• Minimum of 3 years in account management, customer success, or client-facing sales.
• Strong ability to build and maintain client relationships.
• Excellent communication and interpersonal skills.
• Proactive, customer-centric, and capable of identifying growth opportunities.

Responsibilities

• Manage a portfolio of SME client accounts with high satisfaction and retention.
• Build and maintain long-lasting relationships with key contacts.
• Understand client objectives and identify opportunities to add value through services.
• Conduct regular check-ins and business reviews to assess satisfaction and needs.
• Collaborate with internal teams to ensure seamless service delivery and issue resolution.
• Identify opportunities for upselling and cross-selling within existing client base.
• Aim to achieve retention targets and contribute to revenue growth.
• Stay informed about SME industry trends affecting services.

Skills

Account management

Communication

Relationship building

Problem solving

Tools

Zoho CRM

Salesforce

Job description

About the Role

Our client, a dynamic provider of (mention services, e.g., business support services), is seeking a proactive and customer-focused Account Manager to serve their portfolio of Small and Medium-sized Enterprises (SME) in the **Benoni** area. This **Hybrid** role is crucial for nurturing client relationships, ensuring customer satisfaction, and identifying opportunities for growth within existing accounts. You will be the primary point of contact for your clients, understanding their unique business needs and delivering tailored solutions. The ideal candidate possesses excellent communication skills, a strong commercial sense, and a dedication to providing exceptional service. Join a supportive team environment where your contributions directly impact client success and company growth in **Gauteng**.

Key Responsibilities

• Manage a portfolio of SME client accounts, ensuring high levels of satisfaction and retention.
• Build and maintain strong, long-lasting relationships with key contacts within client organizations.
• Understand client business objectives and proactively identify opportunities to provide additional value through our client's services.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and explore new needs.
• Collaborate with internal teams (e.g., sales, support, operations) to ensure seamless service delivery and issue resolution.
• Identify opportunities for upselling and cross-selling relevant services within the existing client base.
• Achieve and maintain client retention targets and contribute to overall revenue growth.
• Stay informed about industry trends affecting SMEs and our client's service offerings.
• Handle client inquiries and provide timely and effective solutions.

Requirements

• Minimum of 3 years of experience in account management, customer success, or a client-facing sales role, preferably within the SME sector.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Experience with CRM software (e.g., Zoho, Salesforce).
• Ability to work effectively in a **Hybrid** environment, balancing remote work with office presence in **Benoni**.
• Understanding of business operations for Small and Medium-sized Enterprises.
• A proactive attitude and a commitment to exceeding client expectations.

Benefits

Our client offers a competitive salary, performance-based incentives, and comprehensive benefits including medical aid and a provident fund. This **Hybrid** role provides the flexibility to work remotely while remaining connected to the team and clients in **Benoni**. You will benefit from ongoing professional development opportunities and a supportive team culture focused on client success and personal growth within the **Gauteng** business landscape.