Community Advisor: Customer Service & Digital Sales (12‑Month)

RMB Nigeria Limited; Heidelberg; Remote; ZAR 83,000 - 124,000; Part time

Job summary

FirstRand Group invites applications for a Part-time FNB Community Advisor in Heidelberg on a 12‑month hourly-rate contract. You’ll deliver prompt, customer-centric service, guide customers to digital/self-service options, and support sales and service targets within a branch environment.

Ideal candidates have Grade 12, 1–3 years in customer-facing roles, and the ability to drive customer growth while maintaining governance and quality standards. Applications close on 19 November 2026.

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards.
• Achieve net profit growth through effective sales and service support.
• Grow the active customer base and expand client engagement.
• Identify and maximise cross-sell opportunities to strengthen customer relationships.
• Track and manage sales and service activities to meet targets.

Skills

Communication skills

Relationship building

Sales opportunity identification

Time management

Education

Grade 12 / NQF 4

NQF 5 Certificate in Banking / Business Admin / Customer Service

Job description

FirstRand Group invites applications for a Part-time FNB Community Advisor in Heidelberg on a 12‑month hourly-rate contract. You’ll deliver prompt, customer-centric service, guide customers to digital/self-service options, and support sales and service targets within a branch environment.

Ideal candidates have Grade 12, 1–3 years in customer-facing roles, and the ability to drive customer growth while maintaining governance and quality standards. Applications close on 19 November 2026.