Community Banking Advisor – Part-Time

RMB; Cape Town; On-site; ZAR 541,000 - 648,000; Part time

Job summary

FNB Community Advisor DHA is a 12-month fixed term contract based in Cape Town, focused on delivering exceptional customer experiences and guiding clients to the most suitable service channels, including eChannels and self-service. The role requires building strong client relationships, communicating processes clearly, and ensuring compliance with banking rules.

You will educate customers on the correct banking platforms, identify sales opportunities, and support portfolio growth while

Qualifications

• Minimum qualification: Grade 12 / NQF4
• 1–3 years of customer-facing experience
• Excellent communication and relationship skills

Responsibilities

• Deliver exceptional customer experience in branch environment
• Identify sales opportunities and promote digital/self-service solutions
• Maintain accurate records and comply with banking policies

Skills

Customer service

Sales

Digital banking

Communication

Relationship building

Education

Grade 12 / NQF4

Job description

FNB Community Advisor DHA is a 12-month fixed term contract based in Cape Town, focused on delivering exceptional customer experiences and guiding clients to the most suitable service channels, including eChannels and self-service. The role requires building strong client relationships, communicating processes clearly, and ensuring compliance with banking rules.

You will educate customers on the correct banking platforms, identify sales opportunities, and support portfolio growth while