Community Banking Advisor — Digital Channels Specialist

RMB; Cape Town; On-site; ZAR 580,000 - 625,000; Part time

Benefits offered by this job

Opportunities to build relationships

Personal and professional growth

Impact in local market

Job summary

FNB is seeking a part-time Community Advisor for the Cape Town area on a 12-month fixed-term contract. The role focuses on understanding customer needs, delivering tailored financial solutions, and guiding clients to appropriate service channels, including eChannels and self-service.

It emphasizes accuracy, compliance, and the brand promise, "how can we help you?". The candidate should be Grade 12 or equivalent, with 1–3 years in customer-facing financial services, strong communication, and the

Qualifications

• Strong communication and relationship-building skills.
• Ability to guide customers toward digital and self-service solutions.
• Identify sales opportunities and support portfolio growth.
• Adhere to regulatory rules and processes with attention to detail.

Responsibilities

• Build and maintain relationships with clients.
• Deliver a positive customer experience through helpful interactions.
• Explain processes and requirements clearly to customers.
• Educate customers on banking platforms aligned with their needs.
• Maintain compliance with policies and procedures.

Skills

Excellent communication

Relationship building

Sales opportunity identification

Digital Self-Service guidance

Customer centric mindset

Education

Grade 12 / NQF Level 4

Certificate in Banking / Business Admin / Customer Service

Job description

FNB is seeking a part-time Community Advisor for the Cape Town area on a 12-month fixed-term contract. The role focuses on understanding customer needs, delivering tailored financial solutions, and guiding clients to appropriate service channels, including eChannels and self-service.

It emphasizes accuracy, compliance, and the brand promise, "how can we help you?". The candidate should be Grade 12 or equivalent, with 1–3 years in customer-facing financial services, strong communication, and the