Part-Time Community Banking Advisor

Fnbnamibia; Springs; On-site; ZAR 487,000 - 659,000; Part time

Job summary

FNB in Springs seeks a Community Advisor for a 12-month hourly-rate contract, focusing on delivering an exceptional customer experience and guiding clients to digital and self-service channels. You will build relationships, educate customers on banking platforms, and identify opportunities to tailor solutions while adhering to policy and process requirements.

The role emphasizes accurate service delivery and compliance within a Department of Home Affairs initiative.

Qualifications

• Minimum Grade 12/NQF Level 4.
• Preferred NQF Level 5.
• Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by helping with transactional needs and expectations.
• Educate customers to the correct Banking platform and self-service options.
• Identify sales opportunities and support portfolio growth.

Skills

Excellent communication

Relationship-building

Digital & self-service guidance

Sales focus

Education

Grade 12 / NQF Level 4

NQF Level 5

Certificate in Banking or FAIS-related

Job description

FNB in Springs seeks a Community Advisor for a 12-month hourly-rate contract, focusing on delivering an exceptional customer experience and guiding clients to digital and self-service channels. You will build relationships, educate customers on banking platforms, and identify opportunities to tailor solutions while adhering to policy and process requirements.

The role emphasizes accurate service delivery and compliance within a Department of Home Affairs initiative.