Community Banking Advisor - Part Time

Fnbnamibia; Khayelitsha; On-site; ZAR 543,000 - 651,000; Part time

Job summary

FNB in Khayelitsha is seeking a part-time Community Advisor under a 12-month fixed term DHA initiative. You will deliver exceptional customer experiences, guide clients to digital/self-service options, and ensure service standards are met.

The role emphasizes building relationships, identifying needs, and educating customers on the correct banking platform, while complying with internal policies.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 certificate in Banking, Business Administration, Customer Service, or related fields.
• 1–3 years of experience in customer-facing environments within financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to needs.
• Educate customers on banking platforms and self-service channels.
• Identify sales opportunities and support portfolio growth.
• Ensure compliance with rules and processes.

Skills

Customer service

Communication

Relationship building

Sales awareness

Education

Grade 12 / NQF4

NQF Level 5 certificate in Banking/Business Admin/Customer Service

Job description

FNB in Khayelitsha is seeking a part-time Community Advisor under a 12-month fixed term DHA initiative. You will deliver exceptional customer experiences, guide clients to digital/self-service options, and ensure service standards are met.

The role emphasizes building relationships, identifying needs, and educating customers on the correct banking platform, while complying with internal policies.