Community Banking Advisor: Customer Experience & Solutions

FirstRand Bank India; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Dynamic team

Personal and professional growth

Brand ambassador impact

Job summary

FNB in South Africa seeks a customer advisor on a 12‑month fixed-term contract to deliver exceptional service and guide customers to digital and self-service options. You will build relationships, explain banking processes clearly, and identify opportunities to grow the portfolio.

You will work in a regulated environment, stay current with product knowledge, and maintain accuracy while supporting cost containment and brand promises.

Qualifications

• Minimum 1–3 years in customer-facing environments within financial services.
• Grade 12/NQF4; preferred NQF5 certificate in banking or related field.
• Ability to explain processes clearly and guide customers to banking solutions.

Responsibilities

• Build and maintain strong client relationships and deliver exceptional service.
• Guide customers to digital and self-service options while ensuring policy compliance.
• Identify sales opportunities and support portfolio growth.
• Communicate processes in a simple, helpful manner.
• Stay updated on products and industry trends; handle transactions accurately.

Skills

Customer service

Relationship building

Communication skills

Sales oriented

Regulatory awareness

Education

Grade 12 / NQF 4

NQF 5 Certificate in Banking / FAIS

Tools

Banking software familiarity

Job description

FNB in South Africa seeks a customer advisor on a 12‑month fixed-term contract to deliver exceptional service and guide customers to digital and self-service options. You will build relationships, explain banking processes clearly, and identify opportunities to grow the portfolio.

You will work in a regulated environment, stay current with product knowledge, and maintain accuracy while supporting cost containment and brand promises.