Banking Community Advisor: Elevate Customer Experience & Solutions

firstrand; Johannesburg; On-site; ZAR 83,000 - 124,000; Full time

Job summary

FNB in Johannesburg is seeking a Community Advisor DHA on a 12-month hourly rate contract to deliver an exceptional customer experience. You will proactively understand customer needs, offer tailored product solutions, and direct customers to the most suitable service channels while aligning with bank policies and standards.

The role focuses on building relationships, educating customers about digital and self-service options, and driving compliant, accurate service delivery within a dynamic

Qualifications

• Strong communication and relationship-building abilities.
• Ability to guide customers toward digital and self-service solutions.
• Aptitude for identifying sales opportunities within regulated banking context.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience and assist with transactional needs and expectations.
• Educate customers on the correct Banking platform aligned with their needs.
• Ensure compliance with rules and processes and maintain attention to detail.

Skills

Communication skills

Customer service

Sales aptitude

Regulatory compliance

Education

Grade 12 / NQF 4

NQF Level 5 Banking certificate

Job description

FNB in Johannesburg is seeking a Community Advisor DHA on a 12-month hourly rate contract to deliver an exceptional customer experience. You will proactively understand customer needs, offer tailored product solutions, and direct customers to the most suitable service channels while aligning with bank policies and standards.

The role focuses on building relationships, educating customers about digital and self-service options, and driving compliant, accurate service delivery within a dynamic