Part-Time Financial Services Advisor — Alternative Channels

RMB Nigeria Limited; Cape Town; On-site; ZAR 580,000 - 613,000; Part time

Job summary

FNB is seeking a part-time Community Advisor for Alternative Channels in Cape Town on a 12-month fixed-term contract. You will build relationships, deliver tailored banking solutions, and guide customers to eChannels and self-service options while adhering to policies and service standards.

Strong communication, customer focus, and the ability to work in a shift structure are essential. This role offers the chance to contribute to an innovative banking experience in a dynamic team environment.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5; Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and attentive to transactional needs.
• Communicate processes clearly and guide customers to digital and self-service solutions.
• Identify sales opportunities and support portfolio growth.

Skills

Customer service

Sales skills

Communication

Education

Grade 12 / NQF 4

FAIS-compliant banking certificate

Job description

FNB is seeking a part-time Community Advisor for Alternative Channels in Cape Town on a 12-month fixed-term contract. You will build relationships, deliver tailored banking solutions, and guide customers to eChannels and self-service options while adhering to policies and service standards.

Strong communication, customer focus, and the ability to work in a shift structure are essential. This role offers the chance to contribute to an innovative banking experience in a dynamic team environment.