Community Advisor – Digital & Self‑Service Banking

FirstRand Bank Limited; Gauteng; On-site; ZAR 96,000 - 152,000; Part time

Benefits offered by this job

Career growth

Challenging environment

Personal development

Brand ambassador in local market

Job summary

FirstRand Group is recruiting for a 12-Month Hourly Rate Contract role in the Gauteng area. The position focuses on delivering exceptional customer experiences and guiding clients to the most suitable service channels, including eChannels and self-service.

You will engage with customers, build relationships, and promote tailored banking solutions while maintaining high standards of service and regulatory compliance.

Qualifications

• Excellent communication and relationship-building skills required.
• Ability to guide customers toward digital and self-service solutions.
• Comfort with identifying sales opportunities and supporting portfolio growth.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by understanding needs and expectations.
• Explain processes and requirements in a simple, clear manner.
• Ensure compliance with rules and processes with attention to detail.
• Educate customers on the banking platforms best suited to their needs.
• Analyse customer data to recommend tailored financial solutions.

Education

Grade 12/NQF 4

NQF 5 Certificate in Banking/Business Administration/Customer Service

Job description

FirstRand Group is recruiting for a 12-Month Hourly Rate Contract role in the Gauteng area. The position focuses on delivering exceptional customer experiences and guiding clients to the most suitable service channels, including eChannels and self-service.

You will engage with customers, build relationships, and promote tailored banking solutions while maintaining high standards of service and regulatory compliance.