Community Advisor - Digital & Self-Service Channels

RMB Nigeria Limited; Randburg; Remote; ZAR 83,000 - 124,000; Part time

Job summary

FirstRand Group in Fourways is seeking a Part-time Community Advisor on a 12-month hourly-rate contract. You will deliver exceptional customer experiences by understanding needs and directing customers to the most suitable service channels, including eChannels and self-service.

In this role you will build strong client relationships, communicate processes clearly, educate customers on banking platforms, and help drive digital adoption while adhering to policy standards and regulatory

Qualifications

• Grade 12/NQF Level 4 is required.
• Preferred NQF Level 5 with Banking/Business/Customer Service background.
• 1–3 years in customer-facing roles within financial services.

Responsibilities

• Build and maintain client relationships while addressing transactional needs.
• Guide customers to digital and self-service banking solutions.
• Identify sales opportunities and support portfolio growth.
• Ensure adherence to policies and processes and deliver consistent service.

Skills

Customer service orientation

Communication skills

Sales opportunities identification

Education

Grade 12 / NQF 4

NQF Level 5 Certificate in Banking/Business/Customer Service

Tools

Self-service platforms

Job description

FirstRand Group in Fourways is seeking a Part-time Community Advisor on a 12-month hourly-rate contract. You will deliver exceptional customer experiences by understanding needs and directing customers to the most suitable service channels, including eChannels and self-service.

In this role you will build strong client relationships, communicate processes clearly, educate customers on banking platforms, and help drive digital adoption while adhering to policy standards and regulatory