Community Advisor - Digital & Self-Service

FirstRand Bank Limited; Germiston; On-site; ZAR 96,000 - 152,000; Part time

Benefits offered by this job

Growth opportunities

Brand ambassador in local market

Dynamic team environment

Job summary

FirstRand Group in Germiston invites applications for a 12-month hourly rate Agency Plus role within the POP network. You will deliver an exceptional customer experience by understanding needs, guiding customers to digital and self-service options, and upselling where appropriate.

This on-site position emphasizes accuracy, process adherence, and relationship building, with access to growth opportunities, a dynamic team, and the chance to be a brand ambassador in a local market.

Qualifications

• Minimum qualification: Grade 12/NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Deliver an exceptional and efficient customer experience by proactively understanding customer needs.
• Provide tailored product solutions and guide customers to the most suitable service channels (including eChannels and self-service).
• Ensure interactions align with policies, processes, and service standards.

Skills

Customer centric

Excellent communication

Problem solving

Time management

Agile & flexible

Education

Grade 12 / NQF4

Certificate in Banking / Customer Service (FAIS)

Job description

FirstRand Group in Germiston invites applications for a 12-month hourly rate Agency Plus role within the POP network. You will deliver an exceptional customer experience by understanding needs, guiding customers to digital and self-service options, and upselling where appropriate.

This on-site position emphasizes accuracy, process adherence, and relationship building, with access to growth opportunities, a dynamic team, and the chance to be a brand ambassador in a local market.