Client Support Specialist - Paarl

Placements24; Stellenbosch; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Medical aid

Retirement fund

Professional development

On-site role

Paarl community

Job summary

Placements24 is seeking a dedicated Client Support Specialist to join our team in Paarl. This on-site role focuses on helping clients, addressing inquiries, resolving issues, and ensuring a consistently positive experience with our services.

You will be the primary contact, building trust through efficient and empathetic support, maintaining CRM records, and collaborating with internal departments to deliver seamless service in the Winelands.

Qualifications

• High school diploma or equivalent; a relevant certificate or diploma is advantageous.
• Previous experience in a client support or customer service role.
• Excellent verbal and written communication skills, with a strong emphasis on active listening.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Strong problem-solving aptitude and the ability to remain calm under pressure.
• Commitment to working on-site in Paarl and contributing to a collaborative team.

Responsibilities

• Respond to client inquiries via phone, email, and in-person interactions promptly and professionally.
• Troubleshoot and resolve client issues, ensuring customer satisfaction and retention.
• Provide detailed information about products, services, and company policies.
• Maintain accurate client records and service logs in the designated CRM system.
• Identify opportunities to improve the client experience and communicate suggestions to management.
• Collaborate effectively with internal departments to ensure seamless client support delivery.

Skills

Active listening

Customer service

CRM software

Communication skills

Problem-solving

Education

High School Diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and proactive Client Support Specialist to join their team in Paarl . This role is essential for providing comprehensive assistance to our clientele, addressing their inquiries, resolving issues, and ensuring a consistently positive experience with our services. You will be the primary point of contact, building trust and rapport through efficient and empathetic support. This on-site position allows for direct team collaboration and immediate problem-solving within a structured and supportive office environment located in the heart of the Winelands.

Key Responsibilities

• Respond to client inquiries via phone, email, and in-person interactions promptly and professionally.
• Troubleshoot and resolve client issues, ensuring customer satisfaction and retention.
• Provide detailed information about products, services, and company policies.
• Maintain accurate client records and service logs in the designated CRM system.
• Identify opportunities to improve the client experience and communicate suggestions to management.
• Collaborate effectively with internal departments to ensure seamless client support delivery.

Requirements

• High school diploma or equivalent; a relevant certificate or diploma is advantageous.
• Previous experience in a client support or customer service role.
• Excellent verbal and written communication skills, with a strong emphasis on active listening.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Strong problem-solving aptitude and the ability to remain calm under pressure.
• Commitment to working on-site in Paarl and contributing to a collaborative team.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for continuous learning and professional development.
• A stable, full-time position with a supportive team culture.
• Enjoy working within the scenic and vibrant community of Paarl .