Client Relations Coordinator

Placements24; Stellenbosch; On-site; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Health and dental coverage

Career advancement

Collaborative team environment

Job summary

Placements24 is seeking a Client Relations Coordinator to join our Paarl operations. You will nurture client relationships, coordinate requests, and ensure a seamless experience across all touchpoints.

In this role, you will onboard new clients, prepare reports, and act as the liaison between clients and internal teams in a flexible hybrid environment that balances remote work with in-office collaboration. The ideal candidate is highly organized, proactive, and able to manage multiple accounts

Qualifications

• Proven experience in Client Relations, Account Management, or a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in MS Office Suite and CRM software.
• Ability to manage multiple client accounts and prioritize tasks effectively.

Responsibilities

• Manage and maintain positive relationships with a designated client portfolio.
• Coordinate client requests and ensure timely follow-up and resolution.
• Prepare client reports and presentations as required.
• Onboard new clients and guide them through initial setup processes.
• Act as a liaison between clients and internal departments, facilitating smooth communication.

Skills

Client relations

Account management

Communication

Organizational skills

Tools

MS Office Suite

CRM software

Job description

About the Role

Our client is seeking a highly organized and motivated Client Relations Coordinator to join their operations in Paarl. This role is instrumental in fostering strong relationships with our clients, ensuring their needs are met and their experience with our services is seamless. You will serve as a key point of contact, managing communication and coordinating internal resources to deliver exceptional client support. This position utilizes a hybrid work model, balancing remote work with essential in-office collaboration.

Key Responsibilities

• Manage and maintain positive relationships with a designated client portfolio.
• Coordinate client requests and ensure timely follow-up and resolution.
• Prepare client reports and presentations as required.
• Onboard new clients and guide them through initial setup processes.
• Act as a liaison between clients and internal departments, facilitating smooth communication.

Requirements

• Proven experience in Client Relations , Account Management, or a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in MS Office Suite and CRM software.
• Ability to manage multiple client accounts and prioritize tasks effectively.

Benefits

• Competitive salary based on experience.
• Flexible hybrid working arrangements.
• Comprehensive health and dental coverage.
• Opportunities for career advancement within the company.
• A supportive and collaborative team environment.