Client Support Specialist

Placements24; Welkom; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Bonuses

Hybrid work

Medical

Dental

Professional development

Culture

Job summary

Placements24 in Welkom is seeking a diligent Client Support Specialist to help our clients maximize value from our products and services. You will respond to inquiries, guide users on features, and onboard new clients in a collaborative team environment.

The role requires strong communication and CRM skills, the ability to explain technical concepts clearly, and a commitment to delivering outstanding service, with a hybrid work model and benefits including medical and dental coverage.

Qualifications

• Experience in client relationship management or support.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM software and customer support tools.
• Ability to understand and explain technical concepts.
• A commitment to delivering superior client experiences.

Responsibilities

• Manage and respond to client inquiries and requests via multiple communication channels.
• Provide expert guidance on product features and service utilization.
• Resolve client issues efficiently, ensuring timely follow-up and resolution.
• Onboard new clients and assist with initial setup and configuration.
• Gather client feedback to inform product development and service improvements.

Skills

Client relationship management

Communication

Negotiation

Presentation

Technical explanation

Tools

CRM software

Job description

About the Role

Our client seeks a diligent Client Support Specialist to join their team based in Welkom. This role is essential for providing outstanding support and ensuring client satisfaction with our products and services. You will be instrumental in building and maintaining strong client relationships, addressing their needs, and ensuring they derive maximum value from our offerings in a supportive team environment.

Key Responsibilities

• Manage and respond to client inquiries and requests via multiple communication channels.
• Provide expert guidance on product features and service utilization.
• Resolve client issues efficiently, ensuring timely follow-up and resolution.
• Onboard new clients and assist with initial setup and configuration.
• Gather client feedback to inform product development and service improvements.

Requirements

• Experience in client relationship management or support.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM software and customer support tools.
• Ability to understand and explain technical concepts.
• A commitment to delivering superior client experiences.

Benefits

• Competitive salary and potential for bonuses.
• Hybrid work model offering flexibility.
• Medical and dental coverage.
• Professional development opportunities in Welkom.
• A collaborative and growth-oriented company culture.