Client Support Representative

Placements24; Cape Town; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Retirement fund

Career development

Cape Town work environment

Job summary

Placements24 in Cape Town is seeking a Client Support Representative to assist clients, resolve inquiries, and ensure a positive experience with our products and services. You will help onboarding and account management while building strong client relationships.

The role offers a hybrid work model with opportunities for growth, comprehensive benefits, and a culture focused on collaboration and client-centric solutions.

Qualifications

• Previous experience in customer service, client relations, or a similar support role.
• Excellent interpersonal and communication skills with a professional demeanor.
• Proficiency with CRM software and helpdesk platforms.
• Strong organizational skills and ability to manage multiple tasks.
• Adaptability and willingness to learn about new products.
• High school diploma; tertiary qualification is a plus.

Responsibilities

• Manage and resolve incoming client inquiries across multiple channels (phone, email, chat).
• Provide accurate information about products, services, and policies.
• Assist clients with onboarding, troubleshooting, and account management.
• Document customer interactions, feedback, and issue resolution meticulously in the company’s database.
• Collaborate with internal teams to ensure client issues are addressed promptly.
• Contribute to building and maintaining strong, long-lasting client relationships.

Skills

Customer service

CRM systems

Communication skills

Organizational skills

Multitasking

Adaptability

Teamwork

Education

High school diploma

Tertiary qualification advantageous

Tools

CRM software

Helpdesk platforms

Job description

About the Role

Our client is seeking a dedicated Client Support Representative to join their vibrant team in Cape Town. This role involves providing comprehensive support to clients, addressing their needs, and ensuring a positive experience with our products and services. You will be a key player in fostering strong client relationships and contributing to customer retention. This position offers a dynamic blend of in-office collaboration and remote flexibility, ideal for a professional who values teamwork and autonomy, working within a company culture that encourages growth and client-centric solutions.

Key Responsibilities

• Manage and resolve incoming client inquiries across multiple communication channels (phone, email, chat).
• Provide accurate information about products, services, and policies.
• Assist clients with onboarding, troubleshooting, and account management.
• Document customer interactions, feedback, and issue resolution meticulously in the company's database.
• Collaborate with internal teams to ensure client issues are addressed promptly and effectively.
• Contribute to building and maintaining strong, long-lasting client relationships.

Requirements

• Previous experience in customer service, client relations, or a similar support role.
• Excellent interpersonal and communication skills, with a clear and professional demeanor.
• Proficiency in using CRM software and helpdesk platforms.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Adaptability and a willingness to learn about new products and services.
• High school diploma or equivalent; a tertiary qualification is an advantage.

Benefits

• Competitive annual salary with potential for bonuses.
• Hybrid work model offering flexibility between the office and home.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for career advancement and professional development training.
• A collaborative and supportive team environment in a beautiful Cape Town setting.