Client Support Specialist - Cape Town

Placements24; Cape Town; On-site; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Salary growth

Full-time role

Employee perks

On-site training

Cape Town team

Job summary

Placements24 in Cape Town seeks a Client Support Specialist to be the voice of the brand, delivering outstanding customer experiences in a team-oriented setting. You will be embedded in our Cape Town office, collaborating with sales and technical teams to provide comprehensive assistance.

The role requires at least 2 years in technical support or client service, with strong problem-solving and excellent communication.

Qualifications

• Minimum of 2 years in a technical support or client service role.
• Strong problem-solving abilities and a methodical approach to issue resolution.
• Excellent verbal and written communication skills, with professional phone etiquette.

Responsibilities

• Provide first-line technical and service support to clients, addressing inquiries and issues.
• Guide customers through product features, troubleshooting steps, and problem resolution.
• Document all support interactions and resolutions accurately in the company's CRM system.
• Collaborate with internal departments to ensure timely and effective resolution of client concerns.
• Proactively identify opportunities to improve the customer support process and share insights.

Skills

Technical support

Customer service

Communication

Helpdesk software

Tools

Helpdesk software

Job description

About the Role

Our client is looking for an outstanding Client Support Specialist to be the voice of their brand in Cape Town . This role is crucial for maintaining high levels of customer satisfaction and ensuring our clients receive the support they need. You will be embedded within our vibrant Cape Town office, working closely with sales and technical teams to provide comprehensive assistance. This is an excellent opportunity for a motivated individual passionate about delivering stellar customer experiences in a team-oriented setting.

Key Responsibilities

• Provide first-line technical and service support to clients, addressing inquiries and issues.
• Guide customers through product features, troubleshooting steps, and problem resolution.
• Document all support interactions and resolutions accurately in the company's CRM system.
• Collaborate with internal departments to ensure timely and effective resolution of client concerns.
• Proactively identify opportunities to improve the customer support process and share insights.

Requirements

• Minimum of 2 years of experience in a technical support or client service role.
• Strong problem-solving abilities and a methodical approach to issue resolution.
• Excellent verbal and written communication skills, with a professional phone etiquette.
• Familiarity with helpdesk software and ticketing systems.
• Ability to work effectively within a team environment based in Cape Town .

Benefits

• Attractive starting salary with potential for increases.
• Full-time employment with stable hours.
• Access to employee discounts and perks.
• On-site training and professional growth opportunities.
• A supportive and dynamic team culture in the heart of Cape Town .