Client Support Coordinator

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Health insurance

Professional development

Collaborative team environment

Modern office facilities

Job summary

Placements24 in Stellenbosch is seeking a meticulous Client Support Coordinator to join our dynamic team on a hybrid schedule. You will coordinate client interactions, manage information flow between clients and internal teams, and ensure service delivery meets expectations.

The ideal candidate is organized, proactive, and able to balance multiple priorities while maintaining clear communication with clients and colleagues.

Qualifications

• Proven experience in a client support, account management, or coordination role.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software and project management tools.
• Hybrid work adaptability.

Responsibilities

• Serve as the primary point of contact for assigned clients, addressing inquiries and providing timely updates.
• Coordinate the delivery of services and support, ensuring adherence to project timelines and client expectations.
• Manage client communication, scheduling meetings, and preparing necessary documentation.
• Facilitate smooth internal collaboration between client-facing teams and operational departments.
• Track client issues and requests, ensuring prompt resolution and follow-up.
• Gather client feedback to identify areas for service improvement and enhance client satisfaction.

Skills

Client support

Account management

Coordination

CRM software

Time management

Tools

Project management tools

Job description

About the Role

Our client is seeking a meticulous and organized Client Support Coordinator to join their dynamic team in Stellenbosch , operating under a hybrid work model. This role is pivotal in ensuring seamless client interactions and managing the flow of information between clients and internal departments. You will be responsible for coordinating support activities, managing client communication, and ensuring that all client needs are met efficiently and effectively. The ideal candidate is proactive, possesses excellent organizational skills, and thrives in a collaborative environment where client satisfaction is paramount. This is an excellent opportunity for an individual looking to make a significant impact in client relationship management while benefiting from a flexible work arrangement.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, addressing inquiries and providing timely updates.
• Coordinate the delivery of services and support, ensuring adherence to project timelines and client expectations.
• Manage client communication, scheduling meetings, and preparing necessary documentation.
• Facilitate smooth internal collaboration between client-facing teams and operational departments.
• Track client issues and requests, ensuring prompt resolution and follow-up.
• Gather client feedback to identify areas for service improvement and enhance client satisfaction.

Requirements

• Proven experience in a client support , account management, or coordination role.
• Excellent organizational and time management skills, with the ability to manage multiple priorities.
• Strong communication and interpersonal skills, both written and verbal.
• Proficiency in using CRM software and project management tools.
• A proactive approach to problem-solving and client issue resolution.
• Ability to work effectively both independently and as part of a hybrid team.

Benefits

• Competitive salary and performance-based bonuses.
• Hybrid work model offering a blend of remote and office-based work.
• Comprehensive health insurance coverage.
• Opportunities for professional development and career growth.
• Collaborative team environment focused on client success.
• Access to modern office facilities.