On-Site Client Support Specialist — Paarl

Placements24; Stellenbosch; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Performance bonus

Medical aid

Retirement fund

Professional development

On-site role

Paarl community

Zusammenfassung

Placements24 is seeking a dedicated Client Support Specialist to join our team in Paarl. This on-site role focuses on helping clients, addressing inquiries, resolving issues, and ensuring a consistently positive experience with our services.

You will be the primary contact, building trust through efficient and empathetic support, maintaining CRM records, and collaborating with internal departments to deliver seamless service in the Winelands.

Qualifikationen

• High school diploma or equivalent; a relevant certificate or diploma is advantageous.
• Previous experience in a client support or customer service role.
• Excellent verbal and written communication skills, with a strong emphasis on active listening.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Strong problem-solving aptitude and the ability to remain calm under pressure.
• Commitment to working on-site in Paarl and contributing to a collaborative team.

Aufgaben

• Respond to client inquiries via phone, email, and in-person interactions promptly and professionally.
• Troubleshoot and resolve client issues, ensuring customer satisfaction and retention.
• Provide detailed information about products, services, and company policies.
• Maintain accurate client records and service logs in the designated CRM system.
• Identify opportunities to improve the client experience and communicate suggestions to management.
• Collaborate effectively with internal departments to ensure seamless client support delivery.

Kenntnisse

Active listening

Customer service

CRM software

Communication skills

Problem-solving

Ausbildung

High School Diploma

Tools

CRM software

Jobbeschreibung

Placements24 is seeking a dedicated Client Support Specialist to join our team in Paarl. This on-site role focuses on helping clients, addressing inquiries, resolving issues, and ensuring a consistently positive experience with our services.

You will be the primary contact, building trust through efficient and empathetic support, maintaining CRM records, and collaborating with internal departments to deliver seamless service in the Winelands.