Client Support Specialist - Stellenbosch

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Retirement plan

Career growth opportunities

Job summary

Placements24 in Stellenbosch is seeking a Client Support Specialist to join a hybrid team, handling client relationships and timely assistance across channels.

You'll manage client accounts, coordinate with internal departments, and gather feedback to improve service delivery, leveraging CRM tools and a proactive approach.

The role emphasizes collaboration, problem solving, and maintaining detailed records to support client retention and satisfaction.

Qualifications

• Proven experience in client support, account management, or a similar role.
• Exceptional interpersonal and communication skills, both written and verbal.
• Proficiency in CRM software and customer support tools.
• Strong problem-solving abilities and a proactive approach.
• Ability to manage time and tasks effectively in a hybrid work setting.
• Bachelor's degree in a related field is an advantage.

Responsibilities

• Respond to client inquiries and requests via multiple communication channels.
• Provide comprehensive support and solutions for client issues and concerns.
• Manage client accounts, ensuring all information is accurate and up-to-date.
• Liaise with internal departments to resolve client-specific problems efficiently.
• Conduct client check-ins and gather feedback to improve service delivery.
• Maintain detailed records of all client interactions and service level agreements.

Skills

Client support

Account management

Interpersonal communication

Education

Bachelor's degree (related field)

Tools

CRM software

Job description

About the Role

Our client is looking for a professional Client Support Specialist to join their team in Stellenbosch , operating under a hybrid model. You will play a crucial role in managing client relationships, providing timely assistance, and ensuring client satisfaction with our services and products. This role demands excellent communication, problem-solving skills, and the ability to adapt to both collaborative office work and remote responsibilities. Become an integral part of a client-focused team dedicated to providing exceptional support and fostering long-term partnerships. Your contribution will directly impact client retention and satisfaction.

Key Responsibilities

• Respond to client inquiries and requests via multiple communication channels.
• Provide comprehensive support and solutions for client issues and concerns.
• Manage client accounts, ensuring all information is accurate and up-to-date.
• Liaise with internal departments to resolve client-specific problems efficiently.
• Conduct client check-ins and gather feedback to improve service delivery.
• Maintain detailed records of all client interactions and service level agreements.

Requirements

• Proven experience in client support , account management, or a similar role.
• Exceptional interpersonal and communication skills, both written and verbal.
• Proficiency in CRM software and customer support tools.
• Strong problem-solving abilities and a proactive approach.
• Ability to manage time and tasks effectively in a hybrid work setting.
• Bachelor's degree in a related field is an advantage.

Benefits

• Competitive salary commensurate with experience.
• Hybrid work arrangement offering a mix of office and remote work.
• Comprehensive health insurance and retirement plan options.
• Opportunities for career advancement and professional growth.
• A collaborative and client-centric team environment.