Customer Service Specialist

Placements24; South Africa; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Health and wellness benefits

Professional development

Job summary

Placements24 is seeking a Customer Service Specialist for a hybrid role in Paarl. You will be the primary contact for customers, handling inquiries, resolving issues, and providing product information to ensure satisfaction and retention. The position combines remote days with in-office collaboration.

Ideal candidates have prior customer service experience, strong communication, and CRM proficiency. The role offers a hybrid structure and opportunities for development within a supportive team.

Qualifications

• Experience in customer service or client-facing role.
• Strong verbal and written communication skills.
• Proficiency with CRM software and standard office applications.
• Ability to multitask and manage time effectively.
• Customer-centric approach.
• High school diploma or equivalent; CS certifications are a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person channels.
• Resolve customer complaints promptly and effectively.
• Provide information about products, services, and company policies.
• Process orders, returns, and exchanges per procedures.
• Maintain records in the CRM system.
• Collaborate with internal teams to ensure a high-quality customer experience.

Skills

Communication

Multitasking

CRM proficiency

Customer-focused

Time management

Problem solving

Education

High school diploma

Tools

CRM software

MS Office

Job description

About the Role

Our client is looking for a dedicated Customer Service Specialist to join their hybrid team in Paarl. In this role, you will be the primary contact for customers, ensuring their needs are met with efficiency and professionalism. You will handle inquiries, resolve issues, and provide product information, contributing significantly to customer satisfaction and retention. This hybrid role offers the flexibility of working remotely some days and in the office on others, fostering a balanced work environment within the beautiful Paarl region.

Key Responsibilities

• Respond to customer inquiries and requests via phone, email, and in-person channels.
• Address and resolve customer complaints promptly and effectively, ensuring a positive outcome.
• Provide accurate information about products, services, and company policies.
• Process customer orders, returns, and exchanges according to established procedures.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to ensure a consistent and high-quality customer experience.

Requirements

• Previous experience in a customer service or client-facing role.
• Strong verbal and written communication skills.
• Proficiency with CRM software and standard office applications.
• Ability to multitask and manage time effectively in a dynamic work environment.
• Adept at problem-solving and maintaining a customer-centric approach.
• High school diploma or equivalent; customer service certifications are a plus.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Hybrid work model offering flexibility between home and office in Paarl .
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and career growth.
• A supportive and team-oriented workplace culture.