Client Support Specialist

Placements24; Mtubatuba Local Municipality; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical aid

Pension fund

On-site training

Professional development

Collaborative team environment

Job summary

Placements24 in Richards Bay is seeking a Client Support Specialist to be the primary contact for clients, addressing their needs, resolving issues, and ensuring outstanding service within a professional office environment.

You will work closely with internal teams to provide seamless support, maintain detailed CRM records, and handle inquiries via phone, email, and in-person while delivering high-quality customer service under pressure.

Qualifications

• Proven experience in a client-facing support role.

Responsibilities

• Manage inbound client inquiries via phone, email, and in-person.
• Provide detailed information about products, services, and account status.
• Troubleshoot and resolve client issues efficiently and effectively.
• Process client requests accurately and promptly.
• Maintain detailed records of client interactions and transactions in the CRM.
• Liaise with other departments to ensure client satisfaction and problem resolution.

Skills

Client-facing communication

Interpersonal skills

Multitasking

Pressure handling

Customer service mindset

Education

Business-related qualification

Tools

MS Office Suite

CRM software

Job description

About the Role

Our client is seeking a detail-oriented and proactive Client Support Specialist to join their team in Richards Bay. In this role, you will be the primary contact for clients, addressing their needs, resolving issues, and ensuring they receive outstanding service. You will work closely with internal teams to provide seamless support and maintain strong client relationships. This position is perfect for an individual with excellent communication skills and a passion for delivering exceptional service within a professional office environment.

Key Responsibilities

• Manage inbound client inquiries via phone, email, and in-person.
• Provide detailed information about products, services, and account status.
• Troubleshoot and resolve client issues efficiently and effectively.
• Process client requests accurately and promptly.
• Maintain detailed records of client interactions and transactions in the CRM.
• Liaise with other departments to ensure client satisfaction and problem resolution.

Requirements

• Proven experience in a client-facing support role.
• Strong interpersonal and communication skills.
• Proficiency in MS Office Suite and CRM software.
• Ability to work effectively under pressure and manage multiple priorities.
• A commitment to providing high-quality customer service.
• Relevant qualifications in business or a related field are advantageous.

Benefits

• Competitive annual salary.
• Comprehensive medical aid benefits.
• Pension fund contribution.
• On-site training and professional development opportunities.
• Collaborative team environment in a professional setting.