Client Support Specialist

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement plan

Paid time off

Career development

Supportive team culture

Job summary

Placements24 is seeking a Client Support Specialist to join our team in Bloemfontein. You will be the first point of contact for clients, handling inquiries, resolving issues, and ensuring satisfaction in a hybrid work environment.

The ideal candidate communicates clearly, organizes tasks efficiently, and is comfortable using CRM systems and support tools to document interactions and improve service delivery. This role offers opportunities for skill development and a collaborative team culture.

Qualifications

• Previous experience in a client support or customer service role.
• Excellent communication, listening, and interpersonal skills.
• Proficiency with CRM software and other customer support tools.
• Strong organizational skills and the ability to manage multiple tasks.
• Ability to work effectively in a hybrid team setting.
• Familiarity with the Bloemfontein business community is advantageous.

Responsibilities

• Respond to client inquiries via phone, email, and online portals in a timely and professional manner.
• Provide accurate information and solutions to client requests and issues.
• Process client requests, such as account updates, service changes, and inquiries.
• Troubleshoot and resolve client-facing technical or service-related problems.
• Maintain detailed records of client interactions and resolutions in the CRM system.
• Gather client feedback to identify areas for service improvement.

Skills

Client support experience

Excellent communication

Interpersonal skills

CRM proficiency

Organization

Hybrid work

Local Bloemfontein knowledge

Tools

CRM software

Job description

About the Role

Our client is looking for a dedicated and professional Client Support Specialist to join their team in Bloemfontein . This role is central to maintaining excellent relationships with clients by providing timely and accurate support. You will handle a variety of client inquiries, troubleshoot issues, and ensure client satisfaction with our services. The ideal candidate is a strong communicator, adept at problem-solving, and committed to upholding high standards of service delivery in a hybrid work environment.

Key Responsibilities

• Respond to client inquiries via phone, email, and online portals in a timely and professional manner.
• Provide accurate information and solutions to client requests and issues.
• Process client requests, such as account updates, service changes, and inquiries.
• Troubleshoot and resolve client-facing technical or service-related problems.
• Maintain detailed records of client interactions and resolutions in the CRM system.
• Gather client feedback to identify areas for service improvement.

Requirements

• Previous experience in a client support or customer service role.
• Excellent communication, listening, and interpersonal skills.
• Proficiency with CRM software and other customer support tools.
• Strong organizational skills and the ability to manage multiple tasks.
• Ability to work effectively in a hybrid team setting.
• Familiarity with the Bloemfontein business community is advantageous.

Benefits

• Competitive salary commensurate with experience.
• Health insurance and retirement savings plan.
• Paid time off and company holidays.
• Opportunities for skill enhancement and career development.
• A professional and supportive team culture.