Client Support Specialist - Hybrid

Placements24; Welkom; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Hybrid work model

Paid vacation

Sick leave

Career growth opportunities

Job summary

Placements24 is seeking a Client Support Specialist to join our hybrid team serving the Welkom area. You will be the primary contact for clients, addressing inquiries, providing solutions, and ensuring satisfaction with our services.

The role blends in-office collaboration with remote flexibility, requiring excellent interpersonal skills and a commitment to outstanding customer experiences. You will help retain clients and enhance their overall journey with the company.

Qualifications

• Experience in client support, customer service, or related field.
• Strong communication, negotiation, and problem-solving skills.
• Familiarity with CRM software and customer support platforms.
• Ability to manage multiple client accounts and prioritize effectively.
• Comfortable working both in an office environment and remotely.
• Positive attitude and dedication to client success.

Responsibilities

• Manage client communications across phone, email, and video conferencing.
• Provide guidance on product features and services.
• Troubleshoot and resolve client issues promptly and effectively.
• Maintain detailed client records and ensure CRM data accuracy.
• Proactively follow up with clients to ensure needs are met and gather feedback.
• Collaborate with sales and technical teams to ensure a unified client experience.

Skills

Client support experience

Communication skills

CRM software familiarity

Account management

Hybrid work capability

Tools

CRM software

Job description

About the Role

Our client is looking for a motivated Client Support Specialist to join their hybrid team serving the Welkom area. In this role, you will be the primary point of contact for clients, addressing their inquiries, providing solutions, and ensuring their satisfaction with our client's services. This position requires excellent interpersonal skills and a commitment to delivering outstanding customer experiences, blending in-office collaboration with remote flexibility. You will play a key role in retaining clients and enhancing their overall journey with our company.

Key Responsibilities

• Manage client communications across multiple channels, including phone, email, and video conferencing.
• Provide comprehensive support and guidance on product features and services.
• Troubleshoot and resolve client issues in a timely and effective manner.
• Maintain detailed client records and ensure data accuracy in the CRM.
• Proactively follow up with clients to ensure their needs are met and gather feedback.
• Collaborate with sales and technical teams to provide a unified client experience.

Requirements

• Previous experience in client support , customer service , or a related field.
• Strong communication, negotiation, and problem-solving skills.
• Familiarity with CRM software and customer support platforms.
• Ability to manage multiple client accounts and prioritize effectively.
• Comfortable working both in an office environment and remotely.
• A positive attitude and dedication to client success.

Benefits

• Attractive salary and performance-based incentives.
• Health, dental, and vision insurance coverage.
• Hybrid work model offering flexibility.
• Paid vacation and sick leave.
• Opportunities for career growth within the organization.