Customer Care Specialist

Placements24; Welkom; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Hybrid work

Health insurance

Dental insurance

Vision insurance

Professional development

Incentives

Positive workplace culture

Job summary

Placements24 in Welkom is seeking a dedicated Customer Care Specialist to nurture positive relationships and ensure satisfaction through proactive engagement and responsive support. This hybrid role combines in-office collaboration with remote flexibility to meet evolving customer needs.

You will handle inquiries, provide product information, update records, and liaise with sales and technical teams to deliver cohesive support.

Qualifications

• Experience in a customer service role.
• Excellent interpersonal and written/verbal communication skills.
• Proficiency with CRM systems and customer support software.
• Empathy with a customer-centric approach.
• Strong time management and prioritization in a dynamic setting.
• Comfortable working in office and remote capacity.

Responsibilities

• Manage and resolve customer inquiries and complaints via multiple channels.
• Provide product and service information to help customers choose.
• Maintain accurate customer records and update accounts promptly.
• Follow up with customers to ensure satisfaction and address concerns.
• Collaborate with sales and technical teams for cohesive support.
• Identify trends in issues and provide feedback for service improvements.

Skills

Customer service

CRM software

Communication

Time management

Empathy

Tools

CRM software

Job description

Our client is actively recruiting a dedicated Customer Care Specialist for their operations in Welkom . This role is vital for nurturing positive customer relationships and ensuring satisfaction through proactive engagement and responsive support. As a hybrid position, you will benefit from structured time in the office for team collaboration and specific tasks, complemented by remote work flexibility. We are seeking individuals with a passion for service excellence, strong communication skills, and the ability to adapt to evolving customer needs. Join a team that prides itself on providing outstanding support and building lasting customer loyalty.

Key Responsibilities

• Manage and resolve customer inquiries and complaints via various communication channels.
• Provide detailed product and service information, assisting customers with choices.
• Maintain accurate customer records and update account information promptly.
• Follow up with customers to ensure satisfaction and address any lingering concerns.
• Collaborate with sales and technical teams to ensure cohesive customer support.
• Identify trends in customer issues and provide feedback for service improvement.

Requirements

• Demonstrable experience in a customer service or care role.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in using CRM systems and customer support software.
• Strong empathy and a customer‑centric approach.
• Ability to manage time effectively and prioritize tasks in a dynamic setting.
• Comfortable working in both an office and remote capacity.

Benefits

• Competitive salary and performance incentives.
• Hybrid work arrangement for enhanced work-life balance.
• Health, dental, and vision insurance plans.
• Continuous learning and professional development opportunities.
• A positive and encouraging workplace culture.