Client Support Specialist (Hybrid)

Placements24; Stellenbosch; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Health, dental, and optical insurance

Learning and growth opportunities

Collaborative team culture

Job summary

Placements24 in Stellenbosch is seeking a Client Support Specialist to enhance customer satisfaction and retention. This hybrid role combines remote work with in-person collaboration, supporting clients and ensuring they achieve their goals using our services.

You will manage client inquiries, assist with product usage, maintain CRM records, and collaborate with sales and technical teams to ensure seamless support.

Qualifications

• Demonstrated experience in client support or similar role.
• Strong communication, interpersonal and negotiation skills.
• Proficiency with CRM software and support ticketing systems.
• Excellent organizational skills and ability to manage multiple priorities.
• Customer-centric mindset with drive to exceed expectations.

Responsibilities

• Manage client inquiries and provide timely, effective solutions.
• Assist clients with product usage, troubleshooting, and account management.
• Maintain detailed client records and interaction logs in the CRM system.
• Collaborate with sales and technical teams to ensure seamless client support.
• Proactively identify client needs and suggest improvements or additional services.

Skills

Client support

Communication skills

CRM & ticketing

Organization

Customer-centric mindset

Tools

CRM software

Job description

About the Role

Our client seeks a dedicated Client Support Specialist to enhance customer satisfaction and retention in Stellenbosch . This hybrid position combines the convenience of remote work with the necessity of in-person collaboration, fostering a dynamic team environment. You will be responsible for providing comprehensive support to clients, resolving issues, and ensuring they achieve their goals using our client’s services. This role requires a proactive individual with excellent problem-solving skills and a passion for delivering outstanding client experiences.

Key Responsibilities

• Manage client inquiries and provide timely, effective solutions.
• Assist clients with product usage, troubleshooting, and account management.
• Maintain detailed client records and interaction logs within the CRM system.
• Collaborate with sales and technical teams to ensure seamless client support.
• Proactively identify client needs and suggest improvements or additional services.

Requirements

• Demonstrated experience in client support, account management, or a similar role.
• Strong communication, interpersonal, and negotiation skills.
• Proficiency with CRM software and support ticketing systems.
• Excellent organizational skills and the ability to manage multiple priorities.
• A customer-centric mindset and a drive to exceed expectations.

Benefits

• Competitive annual salary and performance incentives.
• Flexible hybrid work arrangement.
• Comprehensive health, dental, and optical insurance.
• Opportunities for continuous learning and professional growth.
• A supportive team culture that values collaboration and client success.