Client Relations Associate - Hybrid

Placements24; Cape Town; Hybrid; ZAR 350,000 - 480,000; Full time

Job summary

Placements24 is seeking a dynamic Client Relations Associate for a hybrid role in Cape Town. You will nurture client relationships, understand needs, and ensure clients receive optimal value from our services, collaborating with sales, support, and product teams.

The position requires excellent interpersonal skills, a proactive approach, and a commitment to delivering outstanding client experiences, with a blend of in-office collaboration and remote flexibility.

Qualifications

• Proven experience in account management or a similar client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Experience with CRM software and client management tools.
• Bachelor’s degree in Business, Marketing, Communications, or related field.

Responsibilities

• Manage and grow relationships with a portfolio of key clients.
• Conduct regular check-ins and business reviews to assess satisfaction and identify opportunities.
• Act as the primary point of contact for client inquiries and concerns.
• Collaborate with internal teams to address client needs and ensure timely issue resolution.
• Develop and implement strategies to enhance client retention and loyalty.
• Gather client feedback and translate it into actionable insights for product and service improvement.

Skills

Account management

Client relations

Interpersonal skills

Negotiation

Organizational skills

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

CRM software

Job description

About the Role

Our client is seeking a dynamic Client Relations Associate to join their team in Cape Town . This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute to client success while maintaining a balanced lifestyle. You will be responsible for nurturing client relationships, understanding their needs, and ensuring they receive optimal value from our services. This position requires excellent interpersonal skills, a proactive approach, and a commitment to delivering outstanding client experiences. You will work closely with sales, support, and product teams to ensure seamless client engagement.

Key Responsibilities

• Manage and grow relationships with a portfolio of key clients.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify opportunities.
• Act as the primary point of contact for client inquiries and concerns.
• Collaborate with internal teams to address client needs and ensure timely issue resolution.
• Develop and implement strategies to enhance client retention and loyalty.
• Gather client feedback and translate it into actionable insights for product and service improvement.

Requirements

• Proven experience in account management, client relations , or a similar customer-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to understand client needs and articulate how our services meet them.
• Experience with CRM software and client management tools.
• Strong organizational skills and the ability to manage multiple client accounts simultaneously.
• Bachelor's degree in Business, Marketing, Communications, or a related field.

Benefits

• Competitive salary with performance-based incentives.
• Hybrid work model, balancing remote flexibility with in-office collaboration in Cape Town .
• Comprehensive medical and retirement benefits.
• Opportunities for professional growth and skill development.
• A vibrant company culture that values client success and employee well-being.